Edge Sync w/ MS 365 Basic and Business Standard

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Occasional Contributor

Hi,

I noticed that some of my customers with MS 365 Basic and Business Standard plans can sync their MS Edge information, while others can't.  Based in this article, sync only works with plans that include Azure AD Premium P1 and P2, Microsoft 365 Business Premium, and EDU.  

 

https://docs.microsoft.com/en-us/deployedge/microsoft-edge-enterprise-sync

 

Could it be that MS is starting to expand to smaller plans?  Is there an article with details about this?

 

Thanks...

7 Replies

@Daniel Velez Thanks for reaching out. I'm tagging in @Kelly_Y from our Enterprise team, who can help.

 

Fawkes (they/them)
Program Manager & Community Manager - Microsoft Edge
 

Thanks, @Deleted !

 

Hi @Daniel Velez - I just spoke with the Sync Team.  There have been no changes to the Sync Prerequisites.

 

Do you have a specific case where M365 Business Standard or Business Basic is able to Sync and would like us to investigate?  

 

-Kelly

@Kelly_Y Sorry to intrude. But my smaller organization is having the same issue. We can sign into the new Microsoft Edge but we get the "Sync is not available right now" message. It's been like this for months. I've read around and saw something where I might need to enable something through Azure. Any thoughts?

Hello, @Kelly_Y, it appears that sync in Edge now works with Microsoft 365 Business Basic and Microsoft 365 Business Standard accounts. However, the "Sync Prerequisites" documentation you linked to above still doesn't have them listed.

 
 
 

Hi @Kelly_Y, my account does use a "Microsoft 365 Business Standard" license and Edge shows now "Sync is not available for this account".

Checking "edge://sync-internals/" it shows:
Summary
Transport State Disabled
Disable Reasons Feature not supported
Sync Feature Enabled false
Setup In Progress false
Auth Error OK since browser startup
Sync Account Type AAD

 

Actionable Error

Error Type DISABLED_BY_ADMIN

Action STOP_SYNC_FOR_DISABLED_ACCOUNT

Error Description Microsoft Information Protection service is disabled

 

How can I resolve this issue?

When I check edge://sync-internals with M365 Business Standard, I get a similar result to @CaptNemo1855. Is this feature supposed to work for Business Basic and Standard?
Hi Kelly. I have a microsoft 365 business basic account, so:
I can synchronize edge with my personal microsoft free account on both windows pc and mobile devices;
I can sync edge with my business basic account on mobile devices;
i can't sync edge for windows pc with microsoft 365 basic (or standard) business account?
Seriously?
Honestly i'm disappointed with Microsoft this time. I think it's a basicly function