Mar 12 2021 11:36 AM
Mar 12 2021 11:36 AM
I have recently upgraded my M365 licence from Business Basic to Business Premium, after previously having a trial of M365 E5. When I was running the trial E5 licence I had all my installs of Edge syncing via my M365 account. This stopped when the trial ran out, as I then had no AAD licence.
On purchasing my M365 Business Premium licence I expected the sync to start again, however it errors with the message "Sync is not available for this account" and the sync button is greyed out, even though I now have the correct licence. I raised this with M365 Business support team. They tried a lot of troubleshooting to no avail and have now referred me to Edge support.
Note I have tried the steps matching my error above from here https://docs.microsoft.com/en-gb/deployedge/microsoft-edge-enterprise-sync to no avail.
Also please note the following.
Can anyone please help? Note the ticket is still open with the M365 team if I need to speak to them.
Mar 12 2021 03:00 PM
@Jon Flannagan Hello! Sorry to hear about your issues! You mentioned you tried to some steps to fix. Is this the documentation you were following? https://docs.microsoft.com/en-us/deployedge/microsoft-edge-troubleshoot-enterprise-sync#issue-sync-i...
If you are still having issues, please reach out to MS Edge support mentioned in the article. https://www.microsoftedgeinsider.com/en-us/support
Mar 12 2021 03:11 PM - edited Mar 12 2021 03:12 PM
Yes that's the article I have followed. I have tried raising a ticket with Edge support as well as M365 support, however Edge support refused the ticket as its a "business" 365 account, even through I am just a personal user with one license in 365 for my domain. Plus they said they cant support AAD
They referred me to Commercial Browser Support, but I am not a premier support customer and pay per incident support is not available for me as it says its not available for Azure Active Directory accounts. Edge supports other option was to post on here.
Mar 12 2021 04:03 PM
@Jon Flannagan I got some additional information from the team, if there was a previous M365 subscription which was then replaced with a new subscription it is possible that the tenant ID has changed and the service data needs to be reset. Please see here for instructions: https://docs.microsoft.com/en-us/deployedge/edge-learnmore-reset-data-in-cloud
Mar 14 2021 12:04 PM
Feb 23 2023 05:45 AM
Feb 24 2023 12:06 PM - edited Feb 24 2023 12:06 PM
@Herr_Merlin I did, but after looking back not sure how much help I can be, as I was never really sure what fixed it in the end. Below are the closing notes I sent to the support engineer (raised separately to this forum post). I think the Edge Sync page I am referring to there is this edge://sync-internals/
If you want to let me know what troubleshooting steps you've tried or what errors you are getting, some of it may jog my memory 2 years on?
For reference and am not entirely sure if all or any of the below is what fixed it or I got lucky!
Mar 07 2023 04:47 AM
I spent hours and hours on this, eventually I found that for one particular customer I had to enable Enterprise State Roaming and that fixed the problem instantly (in some cases had to sign out of Edge and back in again)
Go to Azure Active Directory - Devices - Enterprise State Roaming - Enable - All Users
I can't figure out why this happened for one customer, but anyway, that fixed it for me.
Apr 03 2023 03:53 AM