Jan 23 2020 04:04 PM
Jan 23 2020 04:04 PM
I'm not sure if I'm in the right place to ask this...
Part of my role is to drive adoption of O365 in our customer's organisations. I'm looking for a cloud-based tool to assess who needs training, which aspects of the suite they need training in and possibly even how best they like to learn (instructor-led, video, self-paced etc). Ideally the tool would give me a good idea of the digital literacy of each employee and where their strengths and weaknesses lie with each app (e.g Word, Excel, Outlook, Teams, SharePoint etc).
Any help with this from the community would be greatly appreciated!
Mar 18 2021 08:24 AM
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Mar 24 2021 11:29 PM
Mar 24 2021 11:44 PM
@Karuana Gatimu Thanks for your wisdom! I strongly believe in asking the question "what are you trying to achieve?" as a starting point for any adoption process, then working backwards to find the right tool.
One of the things I frequently come across is people knowing the basics of a tool like Word, Excel, and Outlook, but because they don't know what they don't know, they're not using the most efficient aspects of it to achieve what they want - often quite simply because they didn't know there was an easier way.
I'd like a tool that not only gave their managers or HR a heads up of what they know, but more importantly, a nod to what they could still learn to make their work-life easier. From there I think they'd be more likely to request training and could utilise a form for this as you suggest.
We've been rolling out an on demand platform with curated playlists of M365 content for our customers over the past month, so we're on task with that aspect.
As a Microsoft partner MSP, we'd love to explore how we could incorporate the M365LP to further support our customers - would you mind contacting me individually to discuss this further?
Mar 27 2021 11:53 PM
Mar 27 2021 11:56 PM