Outlook customer management.

[Rafael_Almeida]

Good morning .
Can you please confirm if Outlook customer management is still available ?
I've tried to enable the product and there is a message ''retired'' .  Do you wich product will replace it if discontinued ?
Thanks

Rafael

[#2 · Accepted solution]

Hi @Rafael_Almeida,

See articles

https://answers.microsoft.com/en-us/msoffice/forum/all/outlook-customer-manager-is-to-retire-what/41...

https://answers.microsoft.com/en-us/outlook_com/forum/all/outlook-customer-manager-is-being-retired/...

It is retired with no replacement. As Dynamics is overkill for most organisations, Microsoft are recommending to use Nimble

https://www.nimble.com/ocm-migration/.

The free 12 months is available on this page per the questions in the above article how to claim the free 12 months.

Hope that answers your question!

Best, Chris