Feb 25 2021 08:17 AM
Feb 25 2021 08:17 AM
How does everyone tend to do the business change (communications and training) for the seemingly 'smaller' feature updates within Teams and the other apps, like the new 'tenant switching' setting, or the Polls in Teams Meetings for their organisation?
At my current organisation, it doesn't seem appropriate to do a big style launch for some of the smaller features, so wondered what other channels / approaches people use.
Mar 02 2021 06:01 AM
Mar 02 2021 10:35 AM
Mar 03 2021 08:29 AM - edited Mar 03 2021 08:30 AM
The community elements suggested are great - it provides a good place for your users to go and experience the talk of new features, etc. The weekly email is good to - the way users engage and learn will all be at their own levels.
I would think about leveraging a champion community too to build up excitement and really focus in on new features that are key use cases for your org. Not every new feature needs to find a way to every user - some people just won't need or care about every new thing and that is ok!
The champion communities I've seen that are passionate and excited to share with their responsible organizations they report into or work closest with - will organically share those new features in practice/use which is a very strong mechanism to use for feature updates.
Take for example the new (and I mean fresh as of yesterday new! :) ) webinar feature of Teams. Champions leveraging webinars to provide training on feature Z is them leveraging a new feature (webinars) to demonstrate something new they are passionate about (PowerPoint Live).
It sets up a great additional funnel to get comms and training out from a trusted group to the organization.
These smaller features (polls, etc) shine best I think when showcased in real life use cases by communities like that in the organization. That way people see/experience it in action and can be excited to go and use it themselves.
Mar 03 2021 02:49 PM
My team created a SharePoint site that drives learning for the business and links out to various resources (Learning, Docs, etc.). It's a hub where everyone can find what they need without having to do a lot of searching around themselves. We have a New Features page where we highlight things as they roll out. As a member of TAP, notifying, educating, and involving folks within each release ring is a vital component to that participation and to eventual adoption and use by everyone. We've learned that we get a lot of ROI by providing New Feature information from a single reliable source of truth for our people, resulting in greater understanding and earlier more effective, willing adoption. As with anything, you get out of it, what you're willing to put into it.
Mar 03 2021 11:51 PM
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