Jan 17 2019 08:12 AM
I"m looking for ideas about how organizations notify their end users about changes to O365. Can you please share your approaches.
Jan 17 2019 08:25 AM
We are using MS Teams to keep the support teams current. In turn, the support teams keep the IT and user facing knowledge base current. We reuse any MS materials we can. We do our best to keep our intranet current. I don't have access to champions to keep up with the rapid pace of numerous SaaS providers. I'm also limited as to the number of emails I'm allowed to send to our users. I would love to hear what others are doing as well.
Jan 17 2019 09:03 AM
Feb 16 2019 08:10 PM
SolutionYou have a few options to notify users that I've used:
Feb 20 2019 02:14 PM
Feb 20 2019 02:26 PM
We have created a Yammer Group called O365 Updates - not everyone visits the page, but it is a centralized location every employee can be refereed to.
Additionally - we use a SaaS Platform called QuickHelp for our end users training that manages and has evergreen content at the end user level of training.
It's also a great benefit to train users of where work is meant to get done - here is a great picture for example.
Feb 21 2019 04:19 AM
I've used Brainstorm's Quickhelp in the past with success as well. You can set courses, track who takes them, and the service will also print out physical media or conduct instructor-led virtual training if you desire.
@David Souza wrote:We have created a Yammer Group called O365 Updates - not everyone visits the page, but it is a centralized location every employee can be refereed to.
Additionally - we use a SaaS Platform called QuickHelp for our end users training that manages and has evergreen content at the end user level of training.
It's also a great benefit to train users of where work is meant to get done - here is a great picture for example.
Feb 21 2019 07:21 AM
We have SharePoint Communication sites for the various Office 365 products. Within those sites, I post news articles about the various changes that our employees need to be aware of and also have links to the O365 YouTube site. Some of the latest articles include the new icons and the removal of Clutter.
In addition, I use other avenues including Yammer and our weekly company newsletter.
We have multiple channels to communicate and I've found that using all of them will help since people will prefer certain channels over others. The big thing is to go to where the people are at.
Apr 23 2019 09:02 AM
Apr 24 2019 01:25 PM - edited Apr 24 2019 01:26 PM
@Dean_Gross I was in the exact same boat you were. The biggest problem I had was where do I get all of the information that was out there.
So what I did was setup flow to follow a couple of different feeds and post them to different locations (Yammer, Internal Blog and Teams). For example, one of the feeds I followed was the Office 365 Roadmap and started posting updates to my blog.
Aside from there being WAY to many updates (that is a whole other rant 😃) it really helped me get a handle on what was coming down the pipe. So much that I started feeding everything into that.
Another option that might be an option is feeding the updates that come into the O365 admin center into Teams. We starting doing that at the company I am with now and it really lets us know what is coming right around the corner. The only problem with that one, is for big organizations ... it might not be enough notice!
Hope that helps!
Apr 25 2019 12:03 PM
@Mike Dumka thanks Mike - I've seen other people recommend using flow to dump knowledge into TEAMS. Do you or anyone else have a quick blog about setting that up with some tips and tricks maybe?
Apr 26 2019 07:30 AM
Here is an example of what I did for the Office 365 Roadmap
What did I do?
What did I learn?
What did I learn? (Office 365 Roadmap & Twitter)
Hope that helps,
Let me know if you run into any snags!
May 10 2019 07:27 AM
I do a monthly newsletter called "Two Tip Tuesday" - I pick two of the latest feature enhancements to showcase. I try to keep it short - but provide links of where people can get more information - or training (we also use QuickHelp). I have branded this using my dog Stuart who has become my official O365 mascot. I use him on everything I do. People are more likely to read something that has a cute dog on it. I attached the first Two Tip Tuesday I did. We started out doing these weekly for a month as a pilot and then did a survey asking what people thought. The majority thought weekly was too often - so we changed it to monthly. As a follow up I also do a monthly AMA "ask me anything" session with our executive admins where they can come with questions - or we go through what I sent in the Two Tip Tuesday in more details. I'd like to start doing this as a video blog to share with everyone - but as we are multi language it becomes more challenging. Yes I know I can use stream to do the transcript and do subtitles - but it still isn't the same.
I also have a Yammer group - Help O365 that I post to. As well as having an Early Adopter Teams area that includes not only our entire IT organization but also business process owners. This is the group that gets all new things applied to them after the technical team but before the general population.
I have also utilized the Bookings tool within O365 to allow people to schedule 1 on 1 assistance with me.
May 10 2019 09:01 AM
May 10 2019 02:51 PM
Wow. These are pretty nice ideas you have implemented @Allison Koch . Thanks for sharing!
I'll throw in another thing here regarding notifying users about new features.
Too many emails go ignored these days. Instead, I prefer trying to catch users' attention when they are in the environment and working on their tasks.
For example, not too long ago, Microsoft pushed out new interfaces for Outlook Online. The scenario we put together for notifying users about that change is that next time they went to Outlook, it would provide them with this walkthrough bubble that would show up automatically:
Then when they click on the Done button, the analytics would be populated in the backend showing which users have seen it. IMHO, this is so much better than an email campaign which may or may not get users attention.
May 17 2019 06:26 AM - edited May 17 2019 07:02 AM
What I saw once in a flow demo and find real useful updating for end users is to share the montlhy O365 updates:
https://www.youtube.com/user/officevideos/search?query=monthly+updates
You can do this using a flow, connected to Youtube that filters officevideos for update videos and publishes in Teams or Yammer.
Feb 16 2019 08:10 PM
SolutionYou have a few options to notify users that I've used: