We have created a Yammer Group called O365 Updates - not everyone visits the page, but it is a centralized location every employee can be refereed to.
Additionally - we use a SaaS Platform called QuickHelp for our end users training that manages and has evergreen content at the end user level of training.
It's also a great benefit to train users of where work is meant to get done - here is a great picture for example.
I've used Brainstorm's Quickhelp in the past with success as well. You can set courses, track who takes them, and the service will also print out physical media or conduct instructor-led virtual training if you desire.
@David Souza wrote:We have created a Yammer Group called O365 Updates - not everyone visits the page, but it is a centralized location every employee can be refereed to.
Additionally - we use a SaaS Platform called QuickHelp for our end users training that manages and has evergreen content at the end user level of training.
It's also a great benefit to train users of where work is meant to get done - here is a great picture for example.
Here is an example of what I did for the Office 365 Roadmap
- I always start with the RSS feed source
- I always send myself rather than a mobile notification (just because there are so many updates =))
- Then I post that update to the platform of choice. I use Twitter and Wordpress, but there are so many different choices like Yammer, Teams, SharePoint ... etc.
What did I learn?
- I originally started to use IFTTT but found that they did not have deep enough integration into Office 365 to "publish" information, Like Yammer, Teams, SharePoint ... etc.
- I used to post the contents of the updates from the feed (called "Feed summary" in Flow) but you can't format the contents so depending on the source you may have nicely formatted content, or you may just have 1 line. So I just went with the link.
- Another reason I did not use the "Feed Summary" is sometimes the content is the whole article! I wanted the person who wrote the content to get the view so I just linked to it.
What did I learn? (Office 365 Roadmap & Twitter)
- Last but not least but this one needs calling out, with the Office 365 Roadmap RSS feed. They post a TON of updates and they are so many duplicates, triplicates and quadruplicates. I am making the assumption this happens because:
- Things are always changing (which is good :thumbs_up:)
- The RSS feed may not be setup properly (but I am no RSS expert) as even spelling corrections show up as "updates", this does not happen on the other RSS feeds I follow
- Because of Twitters terms of service, you can't post duplicates close together because it looks automated (which it is) so you will get Flow fail errors. This is why I put it at the bottom of the Flow so the other content can at least get out.
Hope that helps,
Let me know if you run into any snags!
Wow. These are pretty nice ideas you have implemented @Allison Koch . Thanks for sharing!
I'll throw in another thing here regarding notifying users about new features.
Too many emails go ignored these days. Instead, I prefer trying to catch users' attention when they are in the environment and working on their tasks.
For example, not too long ago, Microsoft pushed out new interfaces for Outlook Online. The scenario we put together for notifying users about that change is that next time they went to Outlook, it would provide them with this walkthrough bubble that would show up automatically:
Then when they click on the Done button, the analytics would be populated in the backend showing which users have seen it. IMHO, this is so much better than an email campaign which may or may not get users attention.
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