email notification that a file was shared to a user... no longer gets received

%3CLINGO-SUB%20id%3D%22lingo-sub-1621985%22%20slang%3D%22en-US%22%3Eemail%20notification%20that%20a%20file%20was%20shared%20to%20a%20user...%20no%20longer%20gets%20received%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-1621985%22%20slang%3D%22en-US%22%3E%3CP%3EHi%2C%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EWhen%20we%20started%20with%20MS%20Teams%20and%20SharePoint%20Online%2C%20when%20I%20share%20files%20(even%20if%20I'm%20on%20Exchange%20on-premise)%2C%20the%20recipient%20of%20the%20shared%20file%20gets%20an%20email%20saying%20that%20a%20%22File%22%20was%20shared%20to%20them%20(real-time).%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3Ethis%20is%20no%20longer%20happening.%20interesting%20enough%20after%20a%20few%20days%2C%20a%20user%20told%20me%20that%20they%20received%20an%20email%20saying%20%22shared%20this%20with%20you%207%20days%20ago.%20If%20you%20missed%20it%2C%20here's%20a%20quick%20reminder...%22.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EAnother%20thing%20I've%20noticed%20when%20I%20share%20files%20is%20that%20One%20drive%20notification%20pops-up%20at%20the%20recipient's%20end%20but%20again%20no%20email%20notification.%20the%20OneDrive%20notification%20is%20not%20enough%20especially%20when%20we%20talk%20about%20the%20Users%20we%20have.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3Eis%20there%20a%20way%20to%20put%20it%20back%20to%20a%20real-time%20email%20notification%20being%20sent%20by%20%22no-reply%40sharepointonline.com%22%20that%20I%20shared%20a%20file%20to%20the%20user%3F%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3Eplease%20help%2C%20this%20has%20been%20going%20on%20for%20weeks%20now%20and%20we%20are%20in%20the%20middle%20of%20migrating%20our%20Users%20to%20M365.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-1634446%22%20slang%3D%22en-US%22%3ERe%3A%20email%20notification%20that%20a%20file%20was%20shared%20to%20a%20user...%20no%20longer%20gets%20received%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-1634446%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F720752%22%20target%3D%22_blank%22%3E%40gregrodolf%3C%2FA%3E%26nbsp%3BI've%20noticed%20the%20same%20issue%20since%20a%20few%20days.%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-1635921%22%20slang%3D%22en-US%22%3ERe%3A%20email%20notification%20that%20a%20file%20was%20shared%20to%20a%20user...%20no%20longer%20gets%20received%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-1635921%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F720752%22%20target%3D%22_blank%22%3E%40gregrodolf%3C%2FA%3E%26nbsp%3B%3C%2FP%3E%3CP%3ECan%20I%20say%20that%20I%20do%20not%20believe%20that%20this%20is%20a%20universal%20change%20on%20the%20part%20of%20Microsoft%20because%20I%20have%20just%20had%20a%20file%20%22Shared%22%20with%20me%20on%20the%20Tenancy%20that%20I%20am%20currently%20delivering%20Adoption%20Services%20on%20and%20I%20received%20an%20email%20with%2060%20seconds%20of%20the%20completion%20of%20the%20Sharing%20process.%26nbsp%3B%20It%20would%20appear%20to%20be%20either%20a%20change%20to%20your%20Tenancy%20settings%20or%20an%20issue%20with%20Junk%20email%20filters%20or%20settings.%3CBR%20%2F%3ERegards%3CBR%20%2F%3EGary%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-1748513%22%20slang%3D%22en-US%22%3ERe%3A%20email%20notification%20that%20a%20file%20was%20shared%20to%20a%20user...%20no%20longer%20gets%20received%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-1748513%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F720752%22%20target%3D%22_blank%22%3E%40gregrodolf%3C%2FA%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%3CSPAN%3EWe%20have%20the%20excat%20same%20problem.%20When%20we%20share%20files%20from%20onedrive%2C%20notifications%20are%20NOT%20coming%20from%20no-reply%40sharepointonline.com%20but%20they%20are%20coming%20from%20user%40company.com.%20This%20is%20happening%20the%20last%2010%20days.%20Since%20we%20dont%20have%20exchange%20online%2C%20those%20mails%20are%20getting%20rejected%20from%20our%20exchange%20on%20premise.%3C%2FSPAN%3E%3C%2FP%3E%3C%2FLINGO-BODY%3E
Frequent Visitor

Hi,

 

When we started with MS Teams and SharePoint Online, when I share files (even if I'm on Exchange on-premise), the recipient of the shared file gets an email saying that a "File" was shared to them (real-time).

 

this is no longer happening. interesting enough after a few days, a user told me that they received an email saying "shared this with you 7 days ago. If you missed it, here's a quick reminder...".

 

Another thing I've noticed when I share files is that One drive notification pops-up at the recipient's end but again no email notification. the OneDrive notification is not enough especially when we talk about the Users we have.

 

is there a way to put it back to a real-time email notification being sent by "no-reply@sharepointonline.com" that I shared a file to the user?

 

please help, this has been going on for weeks now and we are in the middle of migrating our Users to M365.

 

3 Replies

@gregrodolf I've noticed the same issue since a few days. 

@gregrodolf 

Can I say that I do not believe that this is a universal change on the part of Microsoft because I have just had a file "Shared" with me on the Tenancy that I am currently delivering Adoption Services on and I received an email with 60 seconds of the completion of the Sharing process.  It would appear to be either a change to your Tenancy settings or an issue with Junk email filters or settings.
Regards
Gary

@gregrodolf 

 

We have the excat same problem. When we share files from onedrive, notifications are NOT coming from no-reply@sharepointonline.com but they are coming from user@company.com. This is happening the last 10 days. Since we dont have exchange online, those mails are getting rejected from our exchange on premise.