Champion Management Platform won't apply digital badge

[MelFinn]

We added the champion management platform app  to the tenant, and now have a champions team. We've got the leaders list working etc, but when we send a user to claim their digital badge, it asks them to 'accept' then the next prompt says (see pic below).

The badges are included in the Digital Badge Assets library. Only one owner was able to add the badge when we first started and from then on no-one else can. So we've had one success.

No-one knows how to fix this here. We've tried adding owners/members, removing them etc.

Has someone got some advice or do you know where I can get support for this?

Thank you 🙂

[#2 · Accepted solution]

@MelFinn there is a list that controls visibility into the badges. By chance are they set to needing a specific number of points to apply or enabled from that location? If your one user who was able to apply it visits back to apply, do they still see the badge or is it also gone for them? That would help determine what the issue could be. Digital Badge Assets is the list, more info here: Solution Overview · OfficeDev/microsoft-teams-apps-champion-management Wiki · GitHub

Also, I'll watch for response here but you can also engage directly with our developers for support off the issues list of that GitHub page to further troubleshoot: Issues · OfficeDev/microsoft-teams-apps-champion-management · GitHub

/Josh

[#3]

Thanks so much Josh! It was the digital badge assets library, and remove items from the tournament column.