Adoption Support (Curated Content & Webinar type sessions)

[Rory_Ainsworth]

Hello,

I have a large enterprise customer in the process of moving off Cisco Webex to Teams as well as from Box to One Drive and large scale adoption of SPO. The change process is overwhelming for them. They have users thinking they are deleting chats but actually deleting whole channels - they need help and support for what they call "time starved employees" (those who don't own their calendars). The libraries of content we provide is information overload in their view. They are looking for some hand holding in the form of content curation, Overview videos etc. 

Do we have any Corp resources that can help a customer like this? 

We just eliminated the MW CSM role

[#2]

@Rory_Ainsworth Hey Rory, that's a big change and it sounds like some of the basics need to be addressed across several levels. Like you said, plenty of handholding and learning is needed.

Ideally a tailored approach would be used, but looking at the content that's readily available, I'd suggest starting with some of this and expand. 

End Users

• For most end-users, I'd be pointing them to the Microsoft Support pages, particularly for chat and teams and channels. This is one of the biggest shifts in the communications:
  • What's a team in Microsoft Teams? - Microsoft Support 
  • Demystifying channels in Microsoft Teams - Microsoft Support
  • Get started with Microsoft Teams - Microsoft Support
  • Get to know the new channels experience in Microsoft Teams - Microsoft Support
• Next, is meetings. Another significant shift from how Webex works:
  • Join a Teams meeting - Microsoft Support
  • Show your screen during a meeting - Microsoft Support
• Then some additional hints and tips that are useful for people to know:
  • Best practices for notifications in Microsoft Teams - Microsoft Support
  • Use Snipping Tool to capture screenshots - Microsoft Support
  • Keyboard shortcuts for Microsoft Teams - Microsoft Support

People Leaders

• People Leaders/Coordinators are often the ones who have to drive the use of the Teams/Channels/Chats. They'll need to know how to manage these. There are more features in these than the Webex spaces and some of the moderation etc is a little different:
  • Manage team settings and permissions in Microsoft Teams - Microsoft Support
  • Using tags in Microsoft Teams - Microsoft Support
  • Standard, private, or shared channels in Microsoft Teams - Microsoft Support

Admin

• Also sounds like some Admin training could help to manage accidents
  • Manage Teams with policies - Microsoft Teams | Microsoft Learn
  • Troubleshoot Microsoft Teams - Training | Microsoft Learn