11-18-2019 05:02 PM
11-18-2019 05:02 PM
We’ve seen a lot of feedback around touchpad scrolling being either extremely fast or randomly right-clicking and wanted to let you know that we hear you and we’re investigating. At this point we believe the issue to be driver-related and are working with the appropriate driver developers to help root cause the precise issue and determine possible fixes.
Getting into more details it appears to be related to Synaptics trackpads on HP and Lenovo devices and we’ve confirmed that comparing Microsoft Edge to Chrome on an HP device specifically showed that Microsoft Edge was getting 2-3x the scroll delta Chrome was getting. We haven’t explicitly seen the context menu being more sensitive (even testing on a device that reportedly had the issue) but during testing noticed that because of the extreme scroll, attempting to stop the scroll with 2 fingers to slow it down could cause the context menu to open at the end of the scroll. Overall it appears Microsoft Edge isn’t receiving the same functionality as Chrome, most likely due to having a different process name.
While we’re following up with our partners at Synaptics we’re also investigating possible workarounds we can do in Microsoft Edge to address the issue as a workaround, longer-term having driver workarounds in the browser isn’t ideal but we want to do right by our customers and are considering all options to do so.
12-19-2019 01:46 PM - edited 12-19-2019 01:47 PM
I'm hoping you'll have this issue resolved before you go live, but I suspect not. It really puzzles me as to how this issue seems to be driver-related, but is restricted to Chromium Edge -- it's not an issue with any other browser, nor on any other app including any other MS app.
This issue impacts the user experience so severely that it forces me to avoid Edge until it's resolved. It's a totally frustrating and unpleasant experience due to the alternative menu pop-ups all of the time. Many HP and Lenovo laptops users won't be able to use Edge.
Please fix this nonsense already. This is just nuts.
12-19-2019 02:27 PM
@Elliot Kirk I did a clean reinstall of my HP Spectre X360 a few weeks ago, and that fixed the issues for me..
01-02-2020 10:14 PM
01-08-2020 10:33 PM
01-12-2020 01:22 AM - edited 01-12-2020 01:22 AM
@Elliot Kirk I am running Version 79.0.309.63 (Official build) beta (64-bit) and it's a massively bad user experience... I also scroll down and the web page zooms in to about 300%+
Is this going to be fixed in the full release on Wednesday - the 15th of January?
01-14-2020 04:00 AM
just tried with dev version 81.0.381.0 and still have the same problem, any ETA ?
I have a HP Spectre x360 and my synaptics drivers just updated today.
I tried with Synaptics drivers versions 126.96.36.199 and also 188.8.131.52 and 184.108.40.206 (I had this one with sdi-tool.org)
thanks for investigating this
01-18-2020 01:53 AM - edited 01-18-2020 03:32 AM
@Elliot Kirk I have just migrated to the Stable Channel (uninstalled the Beta, rebooted the laptop and then installed the Stable release)... I am now running Version 79.0.309.68 (Official build) (64-bit)
Both the right-click/Context menu and the two-finger zooming issues are still happening... I am running the latest Synaptics version 220.127.116.11 driver (this got updated through Windows Update - please see below), which I am not going to downgrade or replace with another driver... I am expecting Microsoft to resolve this. These issues only happen with Edge. You have acknowledged these issues...
UPDATE: Following installing the above Edge Stable browser, Windows Update installed the version 18.104.22.168 and the issues are still present. Microsoft is issuing new drivers... is this part of this investigation?
Can I ask for an ETA for the build of Edge which resolves these issues?
01-18-2020 07:31 AM
I'm not a MIcrosoft person, but on the latest DEV release notes, they indicate that this issue has been on their list for 15 weeks and is in the "planner" phase, meaning they will look at it, but haven't yet.
I'm in the same position as you and I'm rather surprised that MS released this when this bug will impact a lot of HP laptop users.
01-18-2020 07:50 AM
Thanks @amswitzer, we patiently wait :face_with_tears_of_joy:
Meanwhile I forced myself using another way to scroll pages, setting the Synaptics Touchpad in order to use the right border as a "one finger" scroller, so that the "two fingers" issue does not show.
01-19-2020 01:32 AM
01-19-2020 03:00 AM
@Elliot Kirk Can you also confirm that you are looking at the issue where in Edge a user performs a two-finger scroll down and the webpage is zoomed in on? The following is my screen when I have just done this...
As you'll see from the above, Edge is set at 100% zoom and what is displayed within the browser is way about 150% zoom... Can you comment on this?
01-19-2020 03:19 AM
@Elliot Kirk Here is another example of the Zoom issue - I did a two-finger down scroll and this is my screen...
As you'll see Edge is saying 90% zoom and then have a look my screen... Can you please push out a later version of Edge on the Stable Channel and when is this going to be fixed?
01-20-2020 01:26 AM
01-20-2020 11:28 AM
01-20-2020 06:51 PM
Thursday - last edited Thursday
Bloody hell! I switched from Edge Dev to the released version and now it happens again :( :(
As I wrote earlier the problem disappeared after a full reinstall, but now it's back. So annoying.
Edit: Reinstalled Edge Dev and thankfully it is still working properly. So the problem exists in the official build (79.0.309.71) but not in the Dev channel (81.0.396.0), at least for me.
@JWeiman: It shouldn't come as a surprise. The release notes and logs for the Dev version indicates that this item has been on the bug list for four months and the fix is labelled as "planned" with no implementation date. That means MS acknowledges the bug is there and will look into it. It's never been resolved. I've been able to work around it by rolling-back my drivers to the 2017 version for Win 10. Doing so also means that the Control Panel tab for Touchpad control is once again showing up. But the bug is there and still not fixed in any version of Edge at this point.
@amswitzer What should not come as a surprise? If MS haven't done anything, I'd say it is surprising that Dev and official builds behave differently on the same PC.
@amswitzer I think Synaptics is to blame here with HP and Lenovo for providing such very bad drivers for this touchpad. Even if it's compatible with precision drivers in many cases, they still use a very crappy synaptics driver.
@Elliot Kirk says that "Microsoft Edge isn’t receiving the same functionality as Chrome, most likely due to having a different process name." , I'm pretty sure that this crappy synaptics driver has a kind of "if process name = Chrome then have this behavior...", because edge chromium has a different process name and is pretty new, the driver behaves differently. Hopefully they are working with synaptics and HP/Lenovo but the real problem is the syaptics driver itself that is crappy. It should be replaced with a precision touchpad driver whenever possible. This is a very well known problem for HP users, as you can see here :
I totally agree, here is how I did it for HP spectre x360, it works with windows 1909 (the latest version for now):
yesterday - last edited yesterday
THANK-YOU THANK-YOU THANK-YOU,
Your recommended solution not only fixed the problem with Edge; now that my HP Envy is using the right drivers, it's being correctly detected as a "Precision TouchPad" and I'm getting all kind of features I didn't get before. Brilliant!!!