Jan 15 2021 05:03 AM
Hi
I propose that the team develops a Troubleshooter application for checking Edge profiles on accounts. This should make it easier for the DevTeam to find accounts which might not work properly with introduced functionality or help users with errors and problems in updates to reset their profiles, part of profiles and such as well. It'd also help with testing for setting up new profiles. The same tool could also be used in support cases for troubleshooting.
Any work being done on something like this already maybe? @MissyQ
Jan 15 2021 09:42 AM
Jan 17 2021 11:08 PM
@HotCakeX What I was looking for was added to latest Canary build where you were able to clear out your sync-data completely for the account when it's in broken state. So my issue was resolved using this.
But the troubleshooting tools available for Windows Accounts are aimed at allowing the user to solve the problems without having to rely on Microsofts various support teams, which, in my experience, rarely are able to solve the issue if they reply at all. I was proposing there was a troubleshooter for Edge profiles that allowed to user to take action on their own after running the troubleshooter to try and fix problems before ending up at MS support.
Tools inside Edge for diagnostics and feedback aren't there to help users fix problems, they're there to help developers, meaning users will be sitting there with issues for months before fixes are introduced. Like a broken sync profile which I've had on my account for several months where I've not been able to make any decent use of Edge.
Jan 18 2021 12:05 PM