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Touchpad scrolling trouble

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duquocminhquan
New Contributor

Hello everyone,
I have the Ms Edge Dev with lastest version installed on May 10th. Since some nearest versions which I do not remember, I've faced some troubles with the touchpad. When I used 2 fingers to scroll up and down, the cursor disappeared. Right after I touched the pad again to move the cursor, it showed the menu like i'd right-clicked on that point. In other windows (explorer, word,...) and even Chrome it didn't act like that. So I think that it may be an error. Do anyone got a solution ? Please let me know if I can fix it myself. 

50 Replies
I have tried this with the Touchpad (Synaptics) on my device on Edge Chromium Version 76.0.154.0 (Official build) canary (64-bit), and all works as expected. Scrolling is smooth with 2 fingers, and the pointer remains visible all the time. When I touch the Pad with one finger thereafter to move the mouse it moves as expected and does not do a Right-click Context Menu action. May I suggest you open your Touchpad settings and reset all to default and try again? Close Edge Chromium before you reset the settings and then re-open it to test.

@davequail Thanks you for your suggestion. I have tried to reinstall the latest Synaptic Driver but the problem still happens. It only disturbs me in Edge. On other applications it works well. I really don't know how to get rid of it

@davequail I just want to share with you that I've found the solution for my problem. This evening I've had some troubles with the projector when I was trying to connect by the HDMI port. After that I realized the Intel Graphic Driver is not working correctly on my Windows 10 Insider Build. I then tried to reinstall it manually with the driver downloaded from Intel's site. Now my touchpad's working perfectly again. So may be the display driver is still a cons in Windows 10 Insider, I think. Btw, thank you for your support.

Hi @duquocminhquan,

 

I don't have the Intel HD drivers in my system and still the above problems come. Whenever I'm scrolling using the two finger gesture of my touch pad the right click menu appears. I'm using the synaptics HID drivers and this problem is present from the time of installation of the edge dev. 

@duquocminhquan 

 

I've got the exact same issue on 78.0.262.0

 

I've tried upgrading Intel Graphic Drivers. That seemed to be a quick fix, until I rebooted my laptop and... Back at it again. It's really frustrating. Plus, navigating PDF is a complete mess. Once I scroll, the document gets to like 1% zoom on its own. 

@Gabriele_Rizzo

 

SAme issue 

I'm having the exact same issue on my HP Envy X360. Secondary menu opens when fingers resting on Touchpad or when completing scrolling movements. The right-click menu just pops-up. 

 

It's NOT a driver or Touchpad issue because it is only happening on Edge Dev.  The bug does not appear in Chrome, Edge (regular version), or Firefox, and does not appear in any "non-browser" app.  BUT, it also appears in Edge Canary and Beta issues, so THIS IS AN EDGE ISSUE. Edge is not playing nicely with HP touchpads on Windows 10 

@amswitzer 

I am having exactly the same issue on my HP Envy x360 with Synaptics touch pad (Driver 19.5.35.41). 

I have tried uninstalling/re-installing touch pad drivers, different versions etc etc.. but the issue persists.

As others stated, this is only an issue with Insider Edge (Chrome based Edge), other browsers and apps work 100% OK.

Looking forward to a fix because I love using the new Edge on my other devices, I'm going to switch back to Google Chrome on this laptop until it gets fixed :(

@Brendan_D 

 

Seems like we all have HP here...

Same issue here with Edge Dev, HP Spectre X360-13. Reported.

@JWeiman  I have hp 360 14 inch with 8th Gen i3

@duquocminhquan 

I have another issue on my Lenovo Y50 with Elan Touchpad. It scrolls or miles ahead of where it is supposed to, while chrome works perfectly with no problems at all. I'd like to use Edge Dev but this is making it harder to use on the laptop.

I meet this problem in all version form beta to canary after some update. I try to reset all things but not help, even re-install windows help less. Then I find that in windows sandbox two figures scroll work normal. My laptop is HP Envy 15-bp with last Synaptics Pintering Device Driver(from windows update)

@Deleted I have the same laptop as you and also the same problem. Hope there are going to be a fix for this soon

So... This issue is mostly affecting HP laptops, particularly x360. I have a Pavillion 15"

I installed the latest Edge Beta on Wednesday and I have the same issue as well...  I have an HP...  this only happens within Edge...@duquocminhquan 

Same issue here, I've an HP Omen x15, with the latest Edge build.

This is what happens every now and then, when I do a two-finger scroll...

 

Edge Massive Zoom Issue-061119.jpg

Have a look at how big the LinkedIn page and then have a look at the Zoom level that the Edge Beta says - 100%.  I'm sorry, but this is a complete joke...

Hi , 

 

This is a known problem with synaptic drivers + chromium edge.

Downgrade your synaptic to ver  19.3.31.31 . reboot and check again. finger scrolling will work butter smooth.

However, yes its a microsoft problem. Regular chrome and firefox and every other browser works fine. Its just edge + latest synaptic drivers don't play well together

@pkillpeers Thank you for the response...  So my question is, it’s a Microsoft issue - when are they going to resolve it?  It’s their responsibility, it’s a know issue...  Why aren’t they resolving it?

That's the same problem I have with two-finger scrolling. After plugging a Omen Reactor mouse, it disappears. The problem is still here [Microsoft Edge 79.0.309.15] @Neil Hobbs 

@Neil Hobbs: It's an "Edge" issue and they are aware of it. It is showing up on their list of issues as "to be investigated" and it's been been there for 3 months. 

 

After every new release, I re-report the bug using the "Report Feedback" feature in Edge. I think if everyone does so it will raise the profile of this issue. 

The may have resolved your issue, but the rest of us have tried everything and it does not resolve it. MS has indicated they are currently investigating this bug so even they recognize it as something that users cannot fix. AND, if if was a Touchpad misconfiguration issue that could be resolved by resetting it, then we would be seeing the same behaviour in all apps and other browsers, and we do not. This is an Edge issue that cannot be fixed by the user.
Yes... I have been reporting it multiple times a day... let's see if Microsoft actually do something about it
same here, I'm also having the problem with touchpad scrolling.

@duquocminhquan 我也有同样的问题,我使用的也是惠普笔记本

@duquocminhquan Glad to realize I'm not the only one having this issue. I'm on Edge Dev on an HP Pavilion x360 15". I don't notice it happening anywhere besides Edge Dev. Going to try the previous Synaptics driver solution mentioned below.

How to downgrade?
use this video as a guide, but select "remove driver" instead of update. after removing restart windows, then install the old driver version.
also, do not let windows update the driver again (careful with windows update. search Google "how prevent windows update drivers"
https://youtu.be/yR11GxoN7vk
hey there, is this fixed already? been using brave browser.. How much more time untill its fixed?

@duquocminhquan 

I've also had this issue since I started using Edge Dev. It is NOT a driver or Windows issue. It's purely an Edge-issue.  I do not have this issue with any other browser or app.

 

AND, I have completely disabled two-finger taps and they do not work in any other app, except for Edge. Even though the two-finger tap has been disabled, it still fires a "alternate menu" click when I do it in Edge. 

Build 80.0.361.9 here and I've got your same feeling: that's a problem of Microsoft Edge, not related to the driver nor to the touchpad @amswitzer 

@DavClem 

 

For sure it's an Edge-specific issue. It doesn't happen on Firefox, Chrome, Edge, or IE on my Win 10 laptop. Only on Edge Dev. And a lot of Lenovo and HP Laptop users are experiencing this issue. It makes using Edge Dev with a Touchpad almost impossible. I keep having to return to Chrome. 

@duquocminhquan 

 

I think I found a temporary workaround, although it does involve deactivating two-finger taps on your TouchPad. 

 

1) For HP Envy laptops, downgrade to device driver 13.3.31.31 dated 2017-08-16 as found on the HP supports and downloads site. Make sure you enter your laptop serial number or let the HP software scan your computer to ensure you're directed to drivers which are correct for your model. 

2) Turn off two finger taps.

 

Turning off two finger taps means you lose that functionality across all of the apps, but for me, it has resolved the issue with the alternate menu constantly popping-up.

More info:

I've been able to resolve the issue and I thought this information would assist you. I stopped it in Edge Dev by rolling back the Synpatics TouchPad drivers to version 19.3.31.31 (found on the HP Support Website) and disabling two-finger tapping, which normally brings up the alternate menu. Today, Windows Update updated the driver to version 19.5.10.75. When the driver updated, the problem returned to Edge Dev. I was able to fix it again by rolling back the driver through the Properties tab of the Device Manager for the TouchPad. There is clearly some issue in version 19.5.10.75 which is causing this problem, but causing it only in Edge Dev/Beta/Canary but not in any other browser or app.

 

clipboard_image_0.png

I had the problem earlier, This problem is specific to HP users with synaptics drivers. Rolling back the driver fixed the issue.

@hussain5416 We need to confirm...  this is a problem that the Microsoft Edge Development team need to resolve...  users shouldn't be rolling back the version of the touchpad driver...

 

This is an issue for Microsoft to resolve

Yes obviously, it's them to resolve, and they would solve it for sure, but as a tester we should give them all the feedback we could give.... So yes this problem is specific to synaptics touch-pad drivers on HP & Lenovo only on edge insider builds,
As already stated, no one is suggesting that this is a permanent resolution. Providing MS with info highlighting which version of the Synaptics driver is causing a problem and which isn't is the info they need to find a permanent resolution. And with each new version that is released, I refile the same bug reports through the Feedback icon with the same information. Everyone impacted by this bug should do the same thing.

It looks like the problem has been solved in the latest Dev build! 

@DavClem 

Nope. If you read the "Top Feedback" post, it still there with no specific "Planned for" date. The chart shows it's now been on the list of bugs to address for 15 weeks. That's approaching four months now, but it seems they're getting to it.

Planned 

(Join the discussion) 

Touchpad two-finger scrolling is sometimes triggering a right click instead 

15 weeks 

 

Source: https://techcommunity.microsoft.com/t5/discussions/top-feedback-summary-for-january-8/m-p/1097194

Seems like this issue (Touchpad two-finger scrolling is sometimes triggering a right click instead) has been fixed in this version.
Version 81.0.381.0 (Official build) dev (64-bit)
Read the post above. It’s not fixed according to MS.
I just tried with this dev version and still have the same problem

Any update on this? Yesterday I installed the official release version on my HP Spectre x360 with Synaptics Touchpad.

But it seems the problem still exists on this official version!

 

Every time I scroll with two fingers I get a right click in the new edge.

I have no problem when scolling with two finger in other apps.

 

 

@CM000n The bug is still there on the stable release, i have reported it when the app was in beta.

Hoping to see the fix soon.

@remisharrock 

I was experiencing the same problem with my hp spectre x360.

So i downloded the newest canary version "Version 81.0.403.0" and the problem was gone without doing anything to my driver or touchpad settings.

@f1ght3r 

 

That's strange because this bug is still not addressed according to them. It's still in the "planned" stage last I looked. I've also included a link where this issue is discussed (now it's being widely reported by many HP users) and MS spokespeople say there is no ETA yet for this fix.  I don't know why it's working for you, but MS hasn't done anything with that bug yet. 

https://appuals.com/chromium-edge-touchpad-scrolling/

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