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Sync isn't available for this account

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Steve Downs
Microsoft

I have two profiles. One uses my Microsoft employee account and the other uses my personal O365 business account. For some reason, my personal account will not sync bookmarks and states "Sync isn't available for this account". I can't find any info on this issue.

 

Can anyone provide insight? Is it a bug?

10 Replies

@Steve Downs I have the opposite problem - my personal office365 syncs bookmarks and passwords  just fine, but my work account will not sync on Edge.

I agree there is a horrible lack of documentation about the new Edge sync process and settings.

@Eric79x I'm seeing this as well. My guess is that in order to sync the Edge profile on a work account, Enterprise State Roaming must be enabled, which requires an Azure AD Premium or Enterprise Mobility + Security (EMS) subscription, as documented here: https://docs.microsoft.com/en-us/azure/active-directory/devices/enterprise-state-roaming-enable

Syncing is very basic feature for a modern browser, it's very bad if requires premium subscription 

I have a new work laptop and am able to sync on that one just fine for both accounts. However, I just setup a new personal PC and am having the issue there. I'm a Microsoft employee if that helps with troubleshooting...

@Steve Downs Are you signed in to Windows with your Microsoft account?
I've found that if you're signed in to Windows with the same account as you are signed in to Edge, that's the only way that sync is enabled for me.

@Eric79x @Steve Downs Hey, guys! This is known. Favorites sync is currently being worked on in both Canary and Dev builds. Right before the holidays, it was enabled for users in Canary and a select few in Dev. This is a top priority for us, so know that we're working hard on this.

 

Missy Quarry (she/her/hers)
Community Manager - Microsoft Edge

@MissyQ awesome, thanks for the response.... what about that .deb tho?  :xd:

@Eric79x HAHA. I just answered this on Twitter this morning, but it's coming down the line! No info past that, unfortunately. I'm sure we will be loud about news on that here when it arrives. ;)

 

Missy Quarry (she/her/hers)
Community Manager - Microsoft Edge

@MissyQ Thanks for the update! Can you confirm whether any special licensing will be required for syncing with a work or school account, i.e. Azure AD Premium?

Hi @MissyQ, just checking in again. Will any special licensing be needed to sync Edge settings with an Azure AD account? Thanks!

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