SOLVED

Sync isn't available for this account

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Microsoft

I have two profiles. One uses my Microsoft employee account and the other uses my personal O365 business account. For some reason, my personal account will not sync bookmarks and states "Sync isn't available for this account". I can't find any info on this issue.

 

Can anyone provide insight? Is it a bug?

78 Replies
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@Steve Downs I have the opposite problem - my personal office365 syncs bookmarks and passwords  just fine, but my work account will not sync on Edge.

I agree there is a horrible lack of documentation about the new Edge sync process and settings.

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@Eric79x I'm seeing this as well. My guess is that in order to sync the Edge profile on a work account, Enterprise State Roaming must be enabled, which requires an Azure AD Premium or Enterprise Mobility + Security (EMS) subscription, as documented here: https://docs.microsoft.com/en-us/azure/active-directory/devices/enterprise-state-roaming-enable

 

Edit: It sounds like Enterprise State Roaming may not be required after all, but rather this feature just hasn't been implemented yet.

 

Edit 2: I have found the documentation for this feature here: Microsoft Edge Sync. TL;DR: One or both of the following must be true for sync to work:

If both AIP and ESR are disabled, users will see an error message indicating that sync is not available for their account.

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Syncing is very basic feature for a modern browser, it's very bad if requires premium subscription 

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I have a new work laptop and am able to sync on that one just fine for both accounts. However, I just setup a new personal PC and am having the issue there. I'm a Microsoft employee if that helps with troubleshooting...

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@Steve Downs Are you signed in to Windows with your Microsoft account?
I've found that if you're signed in to Windows with the same account as you are signed in to Edge, that's the only way that sync is enabled for me.

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@Eric79x @Steve Downs Hey, guys! This is known. Favorites sync is currently being worked on in both Canary and Dev builds. Right before the holidays, it was enabled for users in Canary and a select few in Dev. This is a top priority for us, so know that we're working hard on this.

 

Missy Quarry (she/her/hers)
Community Manager - Microsoft Edge

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@MissyQ awesome, thanks for the response.... what about that .deb tho?  :xd:

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@Eric79x HAHA. I just answered this on Twitter this morning, but it's coming down the line! No info past that, unfortunately. I'm sure we will be loud about news on that here when it arrives. ;)

 

Missy Quarry (she/her/hers)
Community Manager - Microsoft Edge

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@MissyQ Thanks for the update! Can you confirm whether any special licensing will be required for syncing with a work or school account, i.e. Azure AD Premium?

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Hi @MissyQ, just checking in again. Will any special licensing be needed to sync Edge settings with an Azure AD account? Thanks!

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It seems that at least an Azure PREMIUM P1 subscription at $6 per user per month is needed for Enterprise State Roaming :(

 

If not in the free plan, I think it should be included in the  Office 365 apps plan because right now, having Office 365 Business Premium is not enough for Edge sync to work.

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Darn thanks for looking into it.

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@Siegfried_Beitl, I am in the same boat and I agree with your suggestion about how this the sync feature should be licensed. 

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Hi @Siegfried_Beitl, do you have confirmation from Microsoft that Enterprise State Roaming is required in order for Edge sync to work?

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@Ryan Steele Enterprise State Roaming is for Windows 10. While the new Edge data could be included in a roaming profile, this is most certainly not required for account sync.

The Edge team has stated previously that sync is one of their top priorities to get working.

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This is a hot mess.  Sync working this morning on a system that is not authenticated to the work domain, not working on a domain authenticated system logged in under the same account.  Multiple error messages regarding login issues so I enabled the dev reporting.  Don't even try to add a second personal profile to switch to, everything either disappears or duplicates then.   No explanation why sync was working 40 minutes ago, drive to work and now "Sync isn't available for this account".  Yep, back to Waterfox until this gets sorted out. Way too much inconsistency. @MissyQ 

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@Spyrograph I have a similar issue as well - signed in to the same azureAD/office365 account on two computers.

One computer that is not domain joined, sync works every time I log in.

Other computer that is domain joined "sync not enabled for this account".

 

@MissyQ  We need clear documentation for when/why sync will and won't work.

It seems like this is a basic feature that should have been working from the get-go.

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Easy Fix...just go back to Google Chrome. It is same backend and they let you use your work account and personal account and sync no problem without paying for an Enterprise level account on the backend. I am an Office 365 Premium subscriber and would THINK it included but nope, so easy answer is to just stick with Chrome. Every time Microsoft comes close to winning me over they disappoint me....so sad.
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@Eric79x  i have the same issue - guessing AzureAD/O365 accounts not supported yet