Feb 15 2020 11:22 PM
Feb 15 2020 11:22 PM
I think I have a strange issue with Microsoft Edge 80.0.361.54. I get an error, "Sync isn’t available for this account." when using my work account on my Windows Server 2019 servers, but using the same account on my Windows Server 2016 servers sync is available. So what is it? :)
Feb 15 2020 11:52 PM
Feb 16 2020 01:19 AM - edited Feb 16 2020 01:21 AM
@dmutsaers OK, I found the culprit. Somehow the account being used on Windows Server 2019 in the automatically created profile in Microsoft Edge is in the format "DOMAIN\Username", and not the UPN "email@example.com". When creating a new profile with an username in the UPN format, "firstname.lastname@example.org", and renaming the default Microsoft Edge profile to "Default.old" and the newly created "Profile 1" to "Default", it works.
Feb 16 2020 02:56 AM
Feb 17 2020 04:43 AM
@HotCakeX Same domain, same (hybrid) account, different OS. The problem is that the Microsoft Edge First-run Wizard uses the wrong username (SAM) on Windows Server 2019, where as the same wizard on Windows Server 2016 uses the correct user name (UPN).
Feb 17 2020 07:24 AM
@dmutsaers we have found a kind of same experience on clients:
* Windows 7 login with staff\user will translate to login in with upn; email@example.com.
* Windows 10 1803 with upn will translate to login in staff\user and failure to sync.
* Windows server 2016 with login staff\user logs on automatically with firstname.lastname@example.org, only enabling sync is needed.
Feb 19 2020 02:41 AMSolution
Feb 29 2020 09:40 AM
@dmutsaers, if I may ask. Where would you make those profile changes at for Microsoft Edge. I am trying to give the new MS Edge a shot, since it is now built on the same framework as Chrome. I too am experiencing the same issue. DOMAIN\User configured automatically against our MS Server 2019 Standard domain controller. Even though we have an active Office365 licence and Azure AD Sync enabled, I can't get the default "Work" user at DOMAIN\User to sync. I can add a email@example.com profile just fine, however now I have two profiles, the "Work" one is the default, and I can not find a way to delete that profile.
Mar 12 2020 11:15 PM
Any updates on this? I want to start rolling out Edge for my Windows 10 clients in our hybrid environment, but this annoying UPN issue is preventing this. Any workarounds known? (without creating/deleting profiles)
Mar 29 2020 01:18 AM - edited Mar 29 2020 05:37 AM
Create a new profile in Microsoft Edge, using the correct username in UPN format, i.e. firstname.lastname@example.org. A new profile directory will be created at "%LOCALAPPDATA%\Microsoft\Edge\User Data\Profile 1". Close Microsoft Edge. Rename "%LOCALAPPDATA%\Microsoft\Edge\User Data\Default" to something else, like "%LOCALAPPDATA%\Microsoft\Edge\User Data\Default.OLD". Rename "%LOCALAPPDATA%\Microsoft\Edge\User Data\Profile 1" to "%LOCALAPPDATA%\Microsoft\Edge\User Data\Default". Open Microsoft Edge and verify the correct username/UPN is being used now. Close Microsoft Edge and delete %LOCALAPPDATA%\Microsoft\Edge\User Data\Default.OLD".
Mar 30 2020 05:09 PM
@HotCakeX is there any way to modify an existing DOMAIN\User profile to a correct UPN, i.e. email@example.com profile? Adding a new profile, renaming the old profile, and replacing the new profile with the old one as suggested below does not help that fact that I have setup my local Edge profile on my laptop with both my existing Chrome and Firefox favorites already. I was hoping to not have to start from scratch again. It would also be a great feature to simply export the data from a profile to make future issues like this easier to resolve.