Restoring Launcher to a new phone

[DB639]

I've backed up Launcher on my Android 9 and am trying to restore to a new Android 10. I keep getting a "Failed to Find File List" message. I am guessing that I am somehow not linked yet to the right account. When I go into Launcher Cortana Connections Manage Accounts I just get a blank screen.

Can someone help me? Thanks!

[#2]

Hi, could you please tell us you launcher version and phone model? Some screenshots will really help us understand your issue better.