RESOLVED: Failed to get file list on restore

New Contributor

I had to factory reset my Samsung S20. I installed Launcher to restore my Launcher settings and get that error: Failed to get file list.

3 Replies
Hi, thanks for your feedback. We'll look into it. Please stay tuned.

@Ann_Yao_680 Hi, this is happening to me all of a sudden on two different devices...

is there some issue on MS end?

best response confirmed by Thanksegon (New Contributor)

I discovered the answer yesterday. Launcher backups are stored as Arrow Backup zip files in Onedrive. I had previously deleted these from Onedrive as I didn't recognize them. Once I restored them - POOF - all of my backups appeared and I successfully restored Launcher.