09-11-2019 04:37 AM
09-11-2019 04:37 AM
I recently reinstalled Windows and as a result, I decided to switch to Edge beta for more stability from Dev. I had hoped my Favourites would automatically be synced but as of now, I am getting a sync error that could not connect to the server. Tried reinstalling Edge but it hasn't helped.
Also, the sliders for syncing favourites and other stuff are greyed out in Settings.
Version 22.214.171.124 (Official build) beta (64-bit)
09-11-2019 05:59 AM
09-11-2019 06:13 AM
@Sumit Dhiman Canary is updated about everyday to every other day. I haven't had issues with Canary except an occasional bug here or there that's fixed within the day. If there is any bugs it's usually corrected in a day or so as Canary is updated almost daily. Beta is only updated every six weeks so what you have is what you get into the next update. Plus with Canary any new features that are added to Edge you can for the most part try out or at least see it in the browser before it hits Dev and Beta.
If you don't want to use Canary than stick with Dev. Use Beta as your secondary browser alongside of Dev or Canary. As of the time of this post the Edge Beta you're using is the first released version and a lot of the newer features or fixes haven't reached it yet.
As to your favorites not syncing others can help you with that (I'm only using/working within Canary). :)
09-11-2019 06:18 AM
09-11-2019 06:23 AM - edited 09-11-2019 06:24 AM
You need to go to the install location of Edge insider beta and dev and then delete the "userdata" folder. there might be other places where Edge leftovers might reside but usually deleting "userdata" folder will fix the problem.
depending on Beta and Dev, the location might be different. for canary it's here:
Enter this in your address bar: edge://version/
and then look for this: Profile path
it will show you the location
you can also use the details tab of the task manager to find the location of Edge process.
09-11-2019 07:22 AM
I have quite similar problem as you @Sumit Dhiman but not involving reinstallation; it's very strange seems to be cloud-related:
Yesterday evening I witness all my favorites in favorite bar starting to dissapear on my laptop, both on edge dev and beta, after few minute all the favorites were gone and the password also!
I immediatly checked on my android edge ( on edgium channel) and most of the favorites and passwords were gone too, but some were left maybe 10% of it.
I went then to check on my desktop and all favorites and passwords were gone, same as laptop.
Then over the course of maybe 30mn, passwords started to reappear , on laptop/desktop and android, every 10 mn I checked and some were coming back; after maybe 30 mn they were all back ( i have 1gbps internet)
On both computers in profile settings I get "syncing in progress" (translated from french) since ; on android i get " sync impossible (0x4)"
I just tried to install edgium on a very new PC and it's the same as on my laptop/desktop the passwords syncs OK but not the favorites, syncing in progress ==> so it seems it's not related to "userdata" folder but a cloud/account problem I believe.
09-11-2019 07:26 AM - edited 09-11-2019 07:28 AM
@Sumit Dhimancould you maybe try to install edgium and connect to your account on a new pc, that as never "seen" edgium and your account before?
Also you could check on android edge to see if we have same issue?
09-11-2019 08:57 AM
09-11-2019 08:58 AM
09-11-2019 11:04 AM - edited 09-11-2019 11:05 AM
I've been saying this since the 90's lol, but don't fully trust password saving programs or sync or cached browser data or password manager programs to solo remember your passwords. Anything can happen even a complete hard drive failing and then that's it. Write them down somewhere on paper or a pad and hide them away if you don't want others to see them. Maybe even make two copies. I have like two dozen passwords between home computer/programs, internet, and work and I keep them all written down and stored on writing pad.
Favorites. You can copy/past than save the website address of your favorites on to Word or notepad and save that too. So if you do lose all your favorites for whatever reason you know what is what and can just copy them over to the browser.
It's the same for pictures. Back up your pictures and than backup the backup especially if it's on an SD or SSD drive. I don't know how many times over the years I heard people get upset because their family photos were lost during a hard drive or SD failure (or in cases of smartphones due to it being lost or breaking).
You can also copy and paste to a backup folder or drive your browsers userdata folder so if you browser is totally gone or you do a complete delete/install you can delete the new userdata folder and copy/paste your old one in it's place. That will restore most of your previous settings.
09-12-2019 10:46 AM
@Sumit Dhiman, similar issue. Favorites are not syncing at all. If I delete the user profile folder and force Edge to start fresh, I can logon to my Microsoft account and start syncing. Most settings and all passwords come over, but nothing for favorites. If I import from Chrome on two computers, they still don't stay in sync. This started yesterday, I believe. Happens on Mac and Windows computers; most likely, this has to do with them working on sync. Oddly, it works fine for my Azure AD account; just not my standard MS account.
09-12-2019 11:25 AM - edited 09-12-2019 11:26 AM
I have no response yet but this morning most of the favorites were back on android and desktop (both beta and dev) but still "sync in progress"; but on laptop only dev recovered and beta gives sync error and no favorites.
If i install edge on another machine i still get sync error and only password will sync
09-12-2019 03:20 PM
@Sumit Dhiman Am having the exact same issue.
Have followed the steps elsewhere in the thread. Other devices including mobile still sync.
Reset desktop "couldn't connect to sync server, retrying..."
09-12-2019 03:26 PM
09-13-2019 05:45 AM
I had to manually import favorites from my other device-To be honest not impressed but I understand that it is a beta Software. I might ask someone from the Edge team(I am an Insider MVP so I have some links)
09-13-2019 05:49 AM
@Sumit Dhiman I did the same thing with favourites but I still had to manually manage all addresses/passwords/extensions. Annoying.
09-13-2019 05:51 AMSolution
09-13-2019 05:52 AM
@HotCakeX I tried Canary, Dev and Beta and none of them will connect to the "sync server".
09-13-2019 05:55 AM
09-13-2019 06:03 AM
I can't use Chrome-that has well-outdated bookmarks =)
I saw your post regarding sync being broken but can't see the response by Microsoft. Is it a private conversation?
09-13-2019 06:12 AM
not at all, here is the 2nd email I received after submitting that feedback.
the 1st one was the automated message everyone gets immediately after submitting any feedback.
"of" is a typo there, what i meant was "on" but im sure they get the idea :)
09-14-2019 01:31 AM
This morning every browser i had problems are syncing again, no more problem it seems@HotCakeX