Occasional browser hangs - Version 80.0.361.0 (Official build) canary (64-bit)

Honored Contributor



this happens approximately every 20-30 minutes. have to close the program every time but the report gets sent using Windows problem reporting.

using Windows 10 insider fast ring build 19041

Edge insider Version 80.0.361.0 (Official build) canary (64-bit)

This is the 3rd time that it happened in a row.

obviously I can't send it using built in feedback system inside Edge because it also becomes unresponsive when the main browser process becomes unresponsive and hangs.

extensions are turned off, only tabs that were open were from this tech community.

6 Replies

@HotCakeX Thanks for letting us know. Are you still encountering these browser hangs with the newest version of Canary? If so, can you submit a support ticket?

now I'm on Windows 10 build 19536 and Edge canary Version 81.0.367.0
the browser hangs only happen on this website after 2-3 minutes scrolling through my feed
which mostly contains pictures, videos etc, basically like Facebook home. it's a popular website.
I have been experiencing this problem for few months now, through Edge version 79 to 81, through different Windows insider builds.

I sent several feedbacks with problem recording data. the thing is, it also happens in Google chrome.
the only browser that doesn't have problem is EdgeHTML, in Edge classic everything is super smooth, no hangs whatsoever.
I tried it with GPU acceleration off but it didn't help.

so when I visit, at first everything is smooth and fast, but after clicking on 2 or 3 pictures, opening them in Modal elements, the scrolling becomes gradually laggy and with delays, to a point that the whole browser hangs.

these hangs sometime recover on their own after waiting approximately 30 seconds and sometimes they don't and I have to force close Edge process.

I will gladly submit any form of diagnostic data required to figure out what's the problem in Chromium source that is causing this.

I'm actually afraid that after Edge classic gets replaced by the new Edge, I don't know what to do.
best response confirmed by HotCakeX (Honored Contributor)

@HotCakeX Interesting.... If it's also happening in Chrome, I would agree with your assessment that the issue is in the Chromium project as a whole. While I'm not personally familiar with this type of Chromium bug, a quick search for "Chromium Project Reporting a Hang Bug" showed some promising results for diagnostic reporting methods that might be worth exploring.


Fawkes (they/them)
Project & Community Manager - Microsoft Edge

I would like to add to this as well. I'm on Microsoft Edge Dev running version 81.0.396.0 on Insider build 19551 and my browser seems to randomly crash throughout the day often enough to be a major headache. It seems to be shortly after opening a new tab most of the time. Only fix is to force close the application and re-open it. 


There is an error level event inside Event Viewer for msedge.exe when it happens. Inside the preview is the event log. Is there any other information that may be helpful?

The program msedge.exe version 81.0.396.0 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Security and Maintenance control panel.
Process ID: 3a54
Start Time: 01d5d5ddf4628d2b
Termination Time: 6
Application Path: C:\Program Files (x86)\Microsoft\Edge Dev\Application\msedge.exe
Report Id: 0c451a29-6b16-48db-8ad8-67fcbfc046f7
Faulting package full name:
Faulting package-relative application ID:
Hang type: Unknown
Well Edge dev always sends crash reports automatically back to Microsoft but you can use the feedback button on the browser to send additional feedbacks or crash dump files. it's the most useful ways to send such technical info to Microsoft :)