microsoft edge crash when i login in my microsoft account (linux version)

Occasional Contributor

My desktop os is Ubuntu 20.04.

kernel versioni is 5.17.1-051701-generic

Edge version is microsoft-edge-stable_100.0.1185.39-1 (Maybe latest stable version)

 

When i open edge and login in my account to sync my settings, edge crashed!!

The log is below:

 

base ❯ microsoft-edge-stable
[25541:25541:0414/013246.772319:ERROR:assistance_home_client.cc(23)] File path /home/zs/.config/microsoft-edge/Default
[25643:25643:0414/013246.797884:ERROR:sandbox_linux.cc(377)] InitializeSandbox() called with multiple threads in process gpu-process.
[25644:25650:0414/013246.971884:ERROR:ssl_client_socket_impl.cc(1152)] handshake failed; returned -1, SSL error code 1, net_error -100
[25644:25650:0414/013246.972953:ERROR:ssl_client_socket_impl.cc(1152)] handshake failed; returned -1, SSL error code 1, net_error -100
[25541:25541:0414/013247.777550:ERROR:object_proxy.cc(623)] Failed to call method: org.freedesktop.ScreenSaver.GetActive: object_path= /org/freedesktop/ScreenSaver: org.freedesktop.DBus.Error.NotSupported: This method is not implemented
[25541:25541:0414/013247.777989:ERROR:object_proxy.cc(623)] Failed to call method: org.gnome.ScreenSaver.GetActive: object_path= /: org.freedesktop.DBus.Error.UnknownMethod: No such interface “org.gnome.ScreenSaver” on object at path /
[25644:25650:0414/013249.394504:ERROR:ssl_client_socket_impl.cc(1152)] handshake failed; returned -1, SSL error code 1, net_error -100
[25644:25650:0414/013249.395018:ERROR:ssl_client_socket_impl.cc(1152)] handshake failed; returned -1, SSL error code 1, net_error -100
[0414/013300.469047:ERROR:elf_dynamic_array_reader.h(64)] tag not found
[0414/013300.473202:WARNING:minidump_to_upload_parameters.cc(36)] duplicate key guid, discarding value 0c31c2d0f8d04b968b56c47b7dbe0bcb
[0414/013302.002979:ERROR:directory_reader_posix.cc(42)] opendir /home/zs/.config/microsoft-edge/Crash Reports/attachments/dee08015-e9a9-4ee1-aa57-95c46519c559: No such file or directory (2)
[0414/013302.004419:WARNING:minidump_to_upload_parameters.cc(36)] duplicate key guid, discarding value 0c31c2d0f8d04b968b56c47b7dbe0bcb
[25644:25650:0414/013302.110399:ERROR:broker_posix.cc(43)] Invalid node channel message
[1]    25541 segmentation fault (core dumped)  microsoft-edge-stable

 

 

Anyone can tell me why? thanks!!

31 Replies
Can you download Edge Dev from www.microsoftedgeinsider.com and see if it works? We just made a fix this week for a crash when logging into the browser, and I'm curious if the issue you're running into is that one.

@josh_bodner 

Thanks for your reply!
I download Edge Dev( package microsoft-edge-dev_102.0.1220.1-1_amd64.dev ), and installed it.
But the problem still exist, the log is as follow

microsoft-edge-dev   
[44901:44907:0414/110755.415408:ERROR:ssl_client_socket_impl.cc(1156)] handshake failed; returned -1, SSL error code 1, net_error -100
[44901:44907:0414/110755.416492:ERROR:ssl_client_socket_impl.cc(1156)] handshake failed; returned -1, SSL error code 1, net_error -100
[44901:44907:0414/110755.966589:ERROR:ssl_client_socket_impl.cc(1156)] handshake failed; returned -1, SSL error code 1, net_error -100
[44901:44907:0414/110755.966974:ERROR:ssl_client_socket_impl.cc(1156)] handshake failed; returned -1, SSL error code 1, net_error -100
[44836:44836:0414/110756.018194:ERROR:object_proxy.cc(623)] Failed to call method: org.freedesktop.ScreenSaver.GetActive: object_path= /org/freedesktop/ScreenSaver: org.freedesktop.DBus.Error.NotSupported: This method is not implemented
[44836:44836:0414/110756.019091:ERROR:object_proxy.cc(623)] Failed to call method: org.gnome.ScreenSaver.GetActive: object_path= /: org.freedesktop.DBus.Error.UnknownMethod: No such interface “org.gnome.ScreenSaver” on object at path /
[44901:44907:0414/110802.152962:ERROR:ssl_client_socket_impl.cc(1156)] handshake failed; returned -1, SSL error code 1, net_error -100
[44901:44907:0414/110802.153601:ERROR:ssl_client_socket_impl.cc(1156)] handshake failed; returned -1, SSL error code 1, net_error -100
[0414/110806.992564:WARNING:minidump_to_upload_parameters.cc(36)] duplicate key guid, discarding value 4d87476bb47347669e7afa57cb177557
[0414/110809.215759:ERROR:directory_reader_posix.cc(42)] opendir /home/zs/.config/microsoft-edge-dev/Crash Reports/attachments/0afb4dc8-c0d2-46cc-bbcb-b5e5dd0f8892: No such file or directory (2)
[0414/110809.216605:WARNING:minidump_to_upload_parameters.cc(36)] duplicate key guid, discarding value 4d87476bb47347669e7afa57cb177557
[44901:44907:0414/110809.326229:ERROR:broker_posix.cc(40)] Recvmsg error: Connection reset by peer (104)
[44901:44907:0414/110809.327164:ERROR:broker_posix.cc(110)] Error sending sync broker message: Broken pipe (32)
[1]    44836 segmentation fault (core dumped)  microsoft-edge-dev

 

The problem occurs when i finish fill out  password, and click sign in. I confirm the password is correct, then the edge crashed. 

 

Shuo_Zhan_0-1649906013107.png

 

@josh_bodner 

I have resolved this problem.
Exactly said, this is not edge's bug. I installed some libraries like libc6 in the past , so that some dependence in my desktop is break, so have this problem.

After i reinstalled my ubuntu 20.04, this problem is disappear. Thanks for your reply.

Glad it's working for you now!

@josh_bodner I'm having this same issue with stable; I just upgraded `dev` to `102.0.1220.1` on Ubuntu 21.04 and reauthed (it's been a while since I used it so it had logged me out). It followed the same auth process as a fresh sign in by the looks of things: no crash. So seems as though your fix has worked!

@josh_bodner i am currently using the Microsoft edge dev version  102.0.1224.0 and i am still facing the same issue. i can't login into my microsoft account throught settings of the edge browser. When i try to sign in, it crashes. i am facing the same issue with microsoft edge stable version as well

@Shuo_Zhan 

I met the same issue just now on Ubuntu 20.04. To solve this I installed the beta version and reinstalled the stable version, but that didn't work. Later I tried another way : when seeing this window after clicking the sign in button, I chose "Add Account" instead of the existing account, but added the same account as showed in the picture later and succeeded.

I'm not sure what's the solution to this issue -- reinstall or add the shown account again, but finally it works. Hope this can help you.
Screenshot from 2022-04-20 21-09-54.png

I did the "https://techcommunity.microsoft.com/t5/discussions/microsoft-edge-crash-when-i-login-in-my-microsoft..." and it worked. This was on a "Debian GNU/Linux 11 (bullseye)", the crash happened on both edge and edgebeta.
I did the same as DonAzufre, is what I ment :)

@DonAzufre 

Thanks for your reply!!

I tried this way in the past and it didn't work either, I think this is indeed due to my own OS problem. But still thanks for your help! 

Could be able to reproduce the issue.

 

Happens only on accounts that have 2FA authentication.

Regular accounts works ok.

i removed '''~/.cache/Microsoft''' folder and it started working normally
i have archlinux installed and this problem might be linked to profile-sync-daemon-edge package.

 @amore04 solution will probably solve it.

 

I had the same issue about 2 weeks ago, clicking on links from TEAMS core dumped edge, and login to profile core dumped as well. Deleted the ~/.cache/Microsoft and could login again. 

@Shuo_Zhan did: sudo apt install microsoft-edge-dev --fix-missing and it worked on dev version... so, circled back to microsoft-edge-stable and it now works....  So.... removed dev - sudo apt remove microsoft-edge-dev because I don't need 2 versions of the browser.  Am still on 21.10 kubuntu.

 

@rvcampos Confirmed, removing cache works.

Many thanks