microsoft edge crash when i login in my microsoft account (linux version)

[Shuo_Zhan]

My desktop os is Ubuntu 20.04.

kernel versioni is 5.17.1-051701-generic

Edge version is microsoft-edge-stable_100.0.1185.39-1 （Maybe latest stable version）

When i open edge and login in my account to sync my settings, edge crashed!!

The log is below:

base ❯ microsoft-edge-stable
[25541:25541:0414/013246.772319:ERROR:assistance_home_client.cc(23)] File path /home/zs/.config/microsoft-edge/Default
[25643:25643:0414/013246.797884:ERROR:sandbox_linux.cc(377)] InitializeSandbox() called with multiple threads in process gpu-process.
[25644:25650:0414/013246.971884:ERROR:ssl_client_socket_impl.cc(1152)] handshake failed; returned -1, SSL error code 1, net_error -100
[25644:25650:0414/013246.972953:ERROR:ssl_client_socket_impl.cc(1152)] handshake failed; returned -1, SSL error code 1, net_error -100
[25541:25541:0414/013247.777550:ERROR:object_proxy.cc(623)] Failed to call method: org.freedesktop.ScreenSaver.GetActive: object_path= /org/freedesktop/ScreenSaver: org.freedesktop.DBus.Error.NotSupported: This method is not implemented
[25541:25541:0414/013247.777989:ERROR:object_proxy.cc(623)] Failed to call method: org.gnome.ScreenSaver.GetActive: object_path= /: org.freedesktop.DBus.Error.UnknownMethod: No such interface “org.gnome.ScreenSaver” on object at path /
[25644:25650:0414/013249.394504:ERROR:ssl_client_socket_impl.cc(1152)] handshake failed; returned -1, SSL error code 1, net_error -100
[25644:25650:0414/013249.395018:ERROR:ssl_client_socket_impl.cc(1152)] handshake failed; returned -1, SSL error code 1, net_error -100
[0414/013300.469047:ERROR:elf_dynamic_array_reader.h(64)] tag not found
[0414/013300.473202:WARNING:minidump_to_upload_parameters.cc(36)] duplicate key guid, discarding value 0c31c2d0f8d04b968b56c47b7dbe0bcb
[0414/013302.002979:ERROR:directory_reader_posix.cc(42)] opendir /home/zs/.config/microsoft-edge/Crash Reports/attachments/dee08015-e9a9-4ee1-aa57-95c46519c559: No such file or directory (2)
[0414/013302.004419:WARNING:minidump_to_upload_parameters.cc(36)] duplicate key guid, discarding value 0c31c2d0f8d04b968b56c47b7dbe0bcb
[25644:25650:0414/013302.110399:ERROR:broker_posix.cc(43)] Invalid node channel message
[1]    25541 segmentation fault (core dumped)  microsoft-edge-stable

Anyone can tell me why? thanks!!

[#2]

Can you download Edge Dev from www.microsoftedgeinsider.com and see if it works? We just made a fix this week for a crash when logging into the browser, and I'm curious if the issue you're running into is that one.

[#3]

@josh_bodner 

Thanks for your reply!
I download Edge Dev( package microsoft-edge-dev_102.0.1220.1-1_amd64.dev ), and installed it.
But the problem still exist, the log is as follow

microsoft-edge-dev   
[44901:44907:0414/110755.415408:ERROR:ssl_client_socket_impl.cc(1156)] handshake failed; returned -1, SSL error code 1, net_error -100
[44901:44907:0414/110755.416492:ERROR:ssl_client_socket_impl.cc(1156)] handshake failed; returned -1, SSL error code 1, net_error -100
[44901:44907:0414/110755.966589:ERROR:ssl_client_socket_impl.cc(1156)] handshake failed; returned -1, SSL error code 1, net_error -100
[44901:44907:0414/110755.966974:ERROR:ssl_client_socket_impl.cc(1156)] handshake failed; returned -1, SSL error code 1, net_error -100
[44836:44836:0414/110756.018194:ERROR:object_proxy.cc(623)] Failed to call method: org.freedesktop.ScreenSaver.GetActive: object_path= /org/freedesktop/ScreenSaver: org.freedesktop.DBus.Error.NotSupported: This method is not implemented
[44836:44836:0414/110756.019091:ERROR:object_proxy.cc(623)] Failed to call method: org.gnome.ScreenSaver.GetActive: object_path= /: org.freedesktop.DBus.Error.UnknownMethod: No such interface “org.gnome.ScreenSaver” on object at path /
[44901:44907:0414/110802.152962:ERROR:ssl_client_socket_impl.cc(1156)] handshake failed; returned -1, SSL error code 1, net_error -100
[44901:44907:0414/110802.153601:ERROR:ssl_client_socket_impl.cc(1156)] handshake failed; returned -1, SSL error code 1, net_error -100
[0414/110806.992564:WARNING:minidump_to_upload_parameters.cc(36)] duplicate key guid, discarding value 4d87476bb47347669e7afa57cb177557
[0414/110809.215759:ERROR:directory_reader_posix.cc(42)] opendir /home/zs/.config/microsoft-edge-dev/Crash Reports/attachments/0afb4dc8-c0d2-46cc-bbcb-b5e5dd0f8892: No such file or directory (2)
[0414/110809.216605:WARNING:minidump_to_upload_parameters.cc(36)] duplicate key guid, discarding value 4d87476bb47347669e7afa57cb177557
[44901:44907:0414/110809.326229:ERROR:broker_posix.cc(40)] Recvmsg error: Connection reset by peer (104)
[44901:44907:0414/110809.327164:ERROR:broker_posix.cc(110)] Error sending sync broker message: Broken pipe (32)
[1]    44836 segmentation fault (core dumped)  microsoft-edge-dev

The problem occurs when i finish fill out  password, and click sign in. I confirm the password is correct, then the edge crashed. 

[#4]

@josh_bodner 

I have resolved this problem.
Exactly said, this is not edge's bug. I installed some libraries like libc6 in the past , so that some dependence in my desktop is break, so have this problem.

After i reinstalled my ubuntu 20.04, this problem is disappear. Thanks for your reply.

[#5]

Glad it's working for you now!

[#6]

@josh_bodner I'm having this same issue with stable; I just upgraded `dev` to `102.0.1220.1` on Ubuntu 21.04 and reauthed (it's been a while since I used it so it had logged me out). It followed the same auth process as a fresh sign in by the looks of things: no crash. So seems as though your fix has worked!

[#7]

@josh_bodner i am currently using the Microsoft edge dev version  102.0.1224.0 and i am still facing the same issue. i can't login into my microsoft account throught settings of the edge browser. When i try to sign in, it crashes. i am facing the same issue with microsoft edge stable version as well

[#8]

same here

[#9]

@Shuo_Zhan 

I met the same issue just now on Ubuntu 20.04. To solve this I installed the beta version and reinstalled the stable version, but that didn't work. Later I tried another way : when seeing this window after clicking the sign in button, I chose "Add Account" instead of the existing account, but added the same account as showed in the picture later and succeeded.

I'm not sure what's the solution to this issue -- reinstall or add the shown account again, but finally it works. Hope this can help you.

[#10]

I did the "https://techcommunity.microsoft.com/t5/discussions/microsoft-edge-crash-when-i-login-in-my-microsoft..." and it worked. This was on a "Debian GNU/Linux 11 (bullseye)", the crash happened on both edge and edgebeta.

[#11]

I did the same as DonAzufre, is what I ment 🙂

[#12]

@DonAzufre 

Thanks for your reply!!

I tried this way in the past and it didn't work either, I think this is indeed due to my own OS problem. But still thanks for your help! 

[#13]

https://techcommunity.microsoft.com/t5/discussions/correlation-i-cannot-login-my-microsoft-account-o...

I cannot login either, it seems to be a different bug.

[#14]

Could be able to reproduce the issue.

Happens only on accounts that have 2FA authentication.

Regular accounts works ok.

[#15]

i removed '''~/.cache/Microsoft''' folder and it started working normally
i have archlinux installed and this problem might be linked to profile-sync-daemon-edge package.

[#16]

 @amore04 solution will probably solve it.

I had the same issue about 2 weeks ago, clicking on links from TEAMS core dumped edge, and login to profile core dumped as well. Deleted the ~/.cache/Microsoft and could login again. 

[#17]

@Shuo_Zhan did: sudo apt install microsoft-edge-dev --fix-missing and it worked on dev version... so, circled back to microsoft-edge-stable and it now works....  So.... removed dev - sudo apt remove microsoft-edge-dev because I don't need 2 versions of the browser.  Am still on 21.10 kubuntu.

[#18]

@rvcampos Confirmed, removing cache works.

Many thanks

[#19]

works for me

[#20]

it is works for me