06-26-2019 05:18 AM
06-26-2019 05:18 AM
06-26-2019 10:37 AM
@Rohit Yadav Thanks for reporting the issue, Rohit. Our team is looking into this and will get back to you.
06-26-2019 08:46 PM
@Rohit Yadav Hi, have you enabled videos in feed page? If yes, what's your Autoplay video and GIF previews settings in Videos settings? Wi-Fi Only or Always?
06-26-2019 09:52 PM
06-27-2019 01:38 AM
Thanks for your prompt reply! Could you please send us a screenshot of your feed page? @Rohit Yadav
06-27-2019 10:00 PM
@Rohit Yadavcan you go to system "Data usage" setting, -> Detail-> click into "Microsoft Launcher", give a screen shot like below?
Some other questions may help:
06-29-2019 01:09 AM
@sarahm1 Sorry for such a late reply...:grinning_face_with_sweat:
Here is the screenshot of my data usage currently since this morning:
Thanks for you response :smiling_face_with_smiling_eyes:
07-01-2019 02:09 AM
07-01-2019 02:12 AM
Hi @sarahm1 ,
Thanks for the reply. No, I don't have the Family feature in use currently...
07-01-2019 02:29 AM
@Rohit Yadav OK, as the consuming issue happens all the time, you may help profile the cpu usage first by "Help and feedback" - "Troubleshoot" - "Fast battery drain", it will run 1 min profiling on your device and send an email to us.
07-02-2019 01:08 AM
@sarahm1 hi there, I have sent my CPU profiling data through mail to email@example.com. Please check, I'll wait for a response.
07-02-2019 02:18 AM
Thanks a lot, we will check and get back to you if there is update.
By the way, we released a new beta 18.104.22.168867 yesterday, let us know if the issue gets better on that build.
07-02-2019 04:00 AM
07-03-2019 01:29 AM
@sarahm1 Hi there,
After installing the update, I have kept an eye on the issue, and it is completely fixed now...:)
Thank you so much for the resolution of the problem...:smiling_face_with_smiling_eyes:
by rajesh_MSN on May 01, 2020
by Rohit Yadav on March 28, 2020
by weizhong_xue on January 14, 2020
by sarahm1 on November 19, 2019