Hulu works on Dev build but not Canary

%3CLINGO-SUB%20id%3D%22lingo-sub-1199156%22%20slang%3D%22en-US%22%3EHulu%20works%20on%20Dev%20build%20but%20not%20Canary%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-1199156%22%20slang%3D%22en-US%22%3E%3CP%3EI%20have%20been%20using%20the%20Dev%20build%20for%20several%20months%20and%20have%20not%20really%20noticed%20any%20significant%20problems%20that%20were%20not%20addressed.%20I%20decided%20to%20try%20the%20Canary%20build%20on%20another%20computer%20yesterday%2C%20and%20was%20surprised%20that%20Hulu%20would%20not%20play%20back%20my%20videos.%20The%20video%20starts%2C%20and%20then%20I%20get%20a%20RUNUNK13%20error%20code.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EI%20searched%20the%20Hulu%20support%20pages%20and%20could%20find%20nothing%20on%20that%20error.%20I%20tried%20their%20troubleshooting%20steps%2C%20and%20even%20contacted%20support.%20I%20did%20some%20further%20troubleshooting%20based%20on%20one%20of%20their%20support%20pages%2C%26nbsp%3B%3CA%20href%3D%22https%3A%2F%2Fhelp.hulu.com%2Fs%2Farticle%2Ftrouble-watching-on-site%3Flanguage%3Den_US%2C%22%20target%3D%22_blank%22%20rel%3D%22nofollow%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fhelp.hulu.com%2Fs%2Farticle%2Ftrouble-watching-on-site%3Flanguage%3Den_US%2C%3C%2FA%3E%26nbsp%3Band%20it%20said%20to%20try%20an%20incognito%20or%20private%20window.%20That%20did%20work%20and%20my%20video%20played%2C%20but%20the%20agent%20at%20Hulu%20had%20also%20did%20a%20resynch%20on%20my%20account%20about%20the%20same%20time.%20I%20try%20it%20now%2C%20and%20it%20does%20not%20work%20in%20a%20new%20private%20window.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EMy%20current%20Canary%20build%20is%26nbsp%3B%3CSPAN%3EVersion%2082.0.437.0%20(Official%20build)%20canary%20(64-bit)%20and%20my%20current%20Dev%20build%20is%26nbsp%3BVersion%2082.0.432.3%20(Official%20build)%20dev%20(64-bit)%3C%2FSPAN%3E%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-1199171%22%20slang%3D%22en-US%22%3ERe%3A%20Hulu%20works%20on%20Dev%20build%20but%20not%20Canary%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-1199171%22%20slang%3D%22en-US%22%3E%3CP%3EHi%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F569830%22%20target%3D%22_blank%22%3E%40AnokaBrewer%3C%2FA%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3ETry%20enabling%20these%20flags%20%3CA%20href%3D%22edge%3A%2F%2Fflags%2F%22%20target%3D%22_blank%22%20rel%3D%22nofollow%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%22%3Eedge%3A%2F%2Fflags%2F%3C%2FA%3E%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%3CSPAN%20class%3D%22lia-inline-image-display-wrapper%20lia-image-align-center%22%20image-alt%3D%22fghdgfdh.png%22%20style%3D%22width%3A%20999px%3B%22%3E%3CIMG%20src%3D%22https%3A%2F%2Fgxcuf89792.i.lithium.com%2Ft5%2Fimage%2Fserverpage%2Fimage-id%2F173955i51CE403D52A591A0%2Fimage-size%2Flarge%3Fv%3D1.0%26amp%3Bpx%3D999%22%20title%3D%22fghdgfdh.png%22%20alt%3D%22fghdgfdh.png%22%20%2F%3E%3C%2FSPAN%3E%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-1201358%22%20slang%3D%22en-US%22%3ERe%3A%20Hulu%20works%20on%20Dev%20build%20but%20not%20Canary%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-1201358%22%20slang%3D%22en-US%22%3E%3CP%3EThanks%26nbsp%3B%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F310193%22%20target%3D%22_blank%22%3E%40HotCakeX%3C%2FA%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EI%20appreciate%20the%20screenshot%20as%20well.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EI%20had%20mixed%20results.%20It%20worked%20on%20one%20or%20two%20videos%2C%20but%20the%20majority%20still%20got%20a%20RUNUNK13%20error%20after%20they%20started%20to%20play.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-1201360%22%20slang%3D%22en-US%22%3ERe%3A%20Hulu%20works%20on%20Dev%20build%20but%20not%20Canary%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-1201360%22%20slang%3D%22en-US%22%3EYou're%20welcome%2C%20well%20I%20have%20an%20idea%2C%20try%20disabling%20one%20of%20them%20and%20enabling%20the%20other.%20I%20don't%20remember%20exactly%20which%20one%20should%20be%20disabled%20and%20which%20one%20enabled%20but%20try%20every%20combination%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-1201428%22%20slang%3D%22en-US%22%3ERe%3A%20Hulu%20works%20on%20Dev%20build%20but%20not%20Canary%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-1201428%22%20slang%3D%22en-US%22%3E%3CP%3EThat%20worked%26nbsp%3B%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F310193%22%20target%3D%22_blank%22%3E%40HotCakeX%3C%2FA%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3ESaying%20to%20try%20every%20combination%20got%20me%20to%20thinking.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EI%20gave%20it%20a%20try%2C%20and%20had%20the%20same%20results%20with%20either%20one%20enabled%20and%20the%20other%20set%20back%20at%20default.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EI%20then%20went%20in%20and%20enabled%20one%2C%20and%20disabled%20the%20other.%20In%20this%20case%2C%20Enabling%20Widevine%20DRM%20and%20Disabling%20PlayReady%20DRM%20for%20Windows%2010%20worked.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-1201440%22%20slang%3D%22en-US%22%3ERe%3A%20Hulu%20works%20on%20Dev%20build%20but%20not%20Canary%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-1201440%22%20slang%3D%22en-US%22%3ENice%2C%20happy%20to%20hear%20%3A)%3C%2Fimg%3E%3C%2FLINGO-BODY%3E
Highlighted
New Contributor

I have been using the Dev build for several months and have not really noticed any significant problems that were not addressed. I decided to try the Canary build on another computer yesterday, and was surprised that Hulu would not play back my videos. The video starts, and then I get a RUNUNK13 error code.

 

I searched the Hulu support pages and could find nothing on that error. I tried their troubleshooting steps, and even contacted support. I did some further troubleshooting based on one of their support pages, https://help.hulu.com/s/article/trouble-watching-on-site?language=en_US, and it said to try an incognito or private window. That did work and my video played, but the agent at Hulu had also did a resynch on my account about the same time. I try it now, and it does not work in a new private window.

 

My current Canary build is Version 82.0.437.0 (Official build) canary (64-bit) and my current Dev build is Version 82.0.432.3 (Official build) dev (64-bit)

 

 

5 Replies
Highlighted

Hi@AnokaBrewer 

 

Try enabling these flags edge://flags/

 

fghdgfdh.png

 

Highlighted

Thanks @HotCakeX 

 

I appreciate the screenshot as well.

 

I had mixed results. It worked on one or two videos, but the majority still got a RUNUNK13 error after they started to play.

Highlighted
You're welcome, well I have an idea, try disabling one of them and enabling the other. I don't remember exactly which one should be disabled and which one enabled but try every combination
Highlighted

That worked @HotCakeX 

 

Saying to try every combination got me to thinking.

 

I gave it a try, and had the same results with either one enabled and the other set back at default.

 

I then went in and enabled one, and disabled the other. In this case, Enabling Widevine DRM and Disabling PlayReady DRM for Windows 10 worked.

Highlighted
Nice, happy to hear :)