Jun 06 2020 07:55 PM
Hi I just installed The New Microsoft Edge on my HP Notebook, with the assistance of a microsoft support engineer. He was able to log into my HP and do everything himself to help me with my new edge. I'm so clueless when it comes to updating anything, I'm not technical but I love Technology. So everytime I see that theirs something new to download i don't do I call in the experts for windows 10.
My question is I know Microsoft is supported by HP P/C and Labtop the software comes with HP. So after I downloaded this new Edge my HP support Icon showed I had important downloads but when I tried to access HP the Screen said not supported. I'm so confused because it already came with my HP labtop so I just don't know what to do. I need that working because I have all my info of my 2 Labtops on it. Please help
Jun 08 2020 03:25 PM
@dalexandre76 Thanks for reaching out, and welcome to the Microsoft Edge Insider community! We'd be happy to help you troubleshoot this.
To make sure we aren't missing anything, let's start at the beginning.
Your answers to that should help us determine where there the sticking point it, and we can go from there!
Fawkes (they/them)
Project & Community Manager - Microsoft Edge