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How to fix “We need confirm it's you, ..., please sign-in again” without lost data?

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Contributor

I have an account that does not support sync, but the browser show a login button next to avatar, and it says "We need confirm it's you, ..., please sign-in again to sync", this is not exact text shown to me because i don't use English in my browser.

 

But, the sync button did not respond to me, and no sign-out button available for that profile, only delete profile was there, and i can't delete it because this account's data did not sync at all.

 

I have report this using the feedback, but is there any tricks to fix this before MS take action?

4 Replies
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Hi,
depending on which channel you use, you could go to your user directory location and copy your profile folder to a safe location.

you can find it by entering this into the browser address bar: edge://version/

and then look for the "Profile path:"


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@HotCakeX Ok, I forget this... But i hope someone will fix this, i did exactly same thing in early build to fix damaged browser setting

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@HotCakeX Nope, this did not work.

 

It will show "This account did not support sync" in the past, now it says "We can't sync to your account since we need to confirm that it's you. Please sign in again to verify your account." after login, did a fresh install also did not work.

I could see "EDGE_AUTH_ERROR: 3, 13, 0" in edge://sync-internals

 

Note:

This account was managed by O365 Business Premium which does not support Active Directory Premium, so it did not support sync but should able to login.

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