Edge Profile Sync won't work with Azure AD account - "Sync isn't available right now"

%3CLINGO-SUB%20id%3D%22lingo-sub-1588469%22%20slang%3D%22en-US%22%3EEdge%20Profile%20Sync%20won't%20work%20with%20Azure%20AD%20account%20-%20%22Sync%20isn't%20available%20right%20now%22%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-1588469%22%20slang%3D%22en-US%22%3E%3CP%3EAzure%20AD%20joined%20PC.%20Logged%20in%20with%20Azure%20AD%20account%20which%20is%20global%20admin%20for%20tenant.%20On-prem%20AD%20sync%20is%20working%2C%20write-back%20is%20enabled.%20ESR%20is%20enable%20in%20Azure%20AD.%20No%20matter%20what%20I%20try%20I%20cannot%20sync%20my%20Edge%20Profile%20using%20the%20Azure%20AD%20account.%20I%20get%20%22Sync%20isn't%20available%20right%20now%22.%20I%20also%20have%20tried%20changing%20my%20password%2C%20no%20impact.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3ELicensing%20is%20M365E3%20which%20includes%20AzureAD%20P1%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EIn%20edge%3A%2F%2Fsync-internals%2C%20I%20see%20errors%20about%20%22Error%3A%20GenerateCryptoErrorsForTypes%40..%2F..%2Fcomponents%2Fsync%2Fdriver%2Fdata_type_manager_impl.cc%3A42%2C%20cryptographer%20error%20was%20encountered%3A%22.%20Under%20%22summary%22%20it%20shows%20that%20Sync%20Feature%20Enabled%20%3D%20TRUE.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3ETried%20using%20Dev%20Edge%20and%20still%20no%20dice.%3C%2FP%3E%3CDIV%20class%3D%22mceNonEditable%20lia-copypaste-placeholder%22%3E%26nbsp%3B%3C%2FDIV%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-1588631%22%20slang%3D%22en-US%22%3ERe%3A%20Edge%20Profile%20Sync%20won't%20work%20with%20Azure%20AD%20account%20-%20%22Sync%20isn't%20available%20right%20now%22%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-1588631%22%20slang%3D%22en-US%22%3E%3CP%3ESame%20here%20%2F%20Microsoft%20To%20Do%20App%20doesn't%20sync%20either%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-1598026%22%20slang%3D%22en-US%22%3ERe%3A%20Edge%20Profile%20Sync%20won't%20work%20with%20Azure%20AD%20account%20-%20%22Sync%20isn't%20available%20right%20now%22%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-1598026%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F225008%22%20target%3D%22_blank%22%3E%40Brian%20Martin%3C%2FA%3E%26nbsp%3BHi%20Brian%20-%20did%20you%20find%20a%20fix%20for%20this%3F%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-1599466%22%20slang%3D%22en-US%22%3ERe%3A%20Edge%20Profile%20Sync%20won't%20work%20with%20Azure%20AD%20account%20-%20%22Sync%20isn't%20available%20right%20now%22%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-1599466%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F759442%22%20target%3D%22_blank%22%3E%40DaveRoet%3C%2FA%3E%26nbsp%3BI%20did%20not.%20I%20opened%20a%20support%20ticket%20with%20O365%20support%2C%20they%20said%20wrong%20department.%20I%20then%20opened%20a%20proper%20paid%20support%2Fcontract%20ticket%20with%20Azure%20support%20and%20no%20reply%20either%20(literally%20no%20reply%20and%20we%20have%204%20hour%20SLA).%20Pretty%20frustrating%20to%20follow%20all%20the%20proper%20support%20steps%20and%20not%20even%20get%20a%20response.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-1602660%22%20slang%3D%22en-US%22%3ERe%3A%20Edge%20Profile%20Sync%20won't%20work%20with%20Azure%20AD%20account%20-%20%22Sync%20isn't%20available%20right%20now%22%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-1602660%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F225008%22%20target%3D%22_blank%22%3E%40Brian%20Martin%3C%2FA%3E%26nbsp%3Band%26nbsp%3B%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F759442%22%20target%3D%22_blank%22%3E%40DaveRoet%3C%2FA%3E%26nbsp%3BI'm%20sorry%20to%20hear%20that!%20I%20will%20pass%20this%20thread%20along%20to%20our%20Sync%20team%20and%20ensure%20you%20get%20the%20support%20you%20need.%3C%2FP%3E%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%3CP%3E%3CI%3EFawkes%20(they%2Fthem)%3CBR%20%2F%3EProgram%20Manager%20%26amp%3B%20Community%20Manager%20-%20Microsoft%20Edge%3CI%3E%3C%2FI%3E%3C%2FI%3E%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-1614846%22%20slang%3D%22en-US%22%3ERe%3A%20Edge%20Profile%20Sync%20won't%20work%20with%20Azure%20AD%20account%20-%20%22Sync%20isn't%20available%20right%20now%22%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-1614846%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F484598%22%20target%3D%22_blank%22%3E%40fawkes%3C%2FA%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EYour%20support%20team%20need%20better%20training!!!%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EDuring%20troubleshooting%2C%20they%20had%20me%20log%20out%20and%20log%20back%20in%20(from%20Edge%20Sync).%20I%20did%20so.%20Now%20that%20I%20have%2C%20they%20then%20tell%20me%20they%20need%20to%20erase%20my%20profile%20in%20the%20cloud%20and%20to%20back%20up%20my%20settings%20because%20it%20will%20destroy%20them.%20I%20cannot%20back%20up%20my%20settings%20now%2C%20since%20they%20told%20me%20to%20log%20out%2C%20which%20removes%20the%20local%20cached%20copy%20of%20said%20profile.%20Only%20AFTER%20they%20told%20me%20to%20log%20out%20and%20in%20did%20they%20mention%20they%20would%20be%20erasing%20that%20information%20from%20the%20cloud!%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EThis%20is%20not%20good...%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-1640282%22%20slang%3D%22en-US%22%3ERe%3A%20Edge%20Profile%20Sync%20won't%20work%20with%20Azure%20AD%20account%20-%20%22Sync%20isn't%20available%20right%20now%22%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-1640282%22%20slang%3D%22en-US%22%3E%3CP%3EHi%20%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F484598%22%20target%3D%22_blank%22%3E%40fawkes%3C%2FA%3E%2C%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3ECould%20you%20possibly%20pass%20along%20my%20details%20to%20the%20Sync%20team%20too%20as%20I'm%20encountered%20the%20same%20issue%20(EA%20customer)%20please%3F%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3ECheers%2C%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EStephen%3C%2FP%3E%3C%2FLINGO-BODY%3E
Highlighted
Occasional Contributor

Azure AD joined PC. Logged in with Azure AD account which is global admin for tenant. On-prem AD sync is working, write-back is enabled. ESR is enable in Azure AD. No matter what I try I cannot sync my Edge Profile using the Azure AD account. I get "Sync isn't available right now". I also have tried changing my password, no impact.

 

Licensing is M365E3 which includes AzureAD P1

 

In edge://sync-internals, I see errors about "Error: GenerateCryptoErrorsForTypes@../../components/sync/driver/data_type_manager_impl.cc:42, cryptographer error was encountered:". Under "summary" it shows that Sync Feature Enabled = TRUE.

 

Tried using Dev Edge and still no dice.

 

 

6 Replies
Highlighted

Same here / Microsoft To Do App doesn't sync either

Highlighted
Highlighted

@DaveRoet I did not. I opened a support ticket with O365 support, they said wrong department. I then opened a proper paid support/contract ticket with Azure support and no reply either (literally no reply and we have 4 hour SLA). Pretty frustrating to follow all the proper support steps and not even get a response.

Highlighted

@Brian Martin and @DaveRoet I'm sorry to hear that! I will pass this thread along to our Sync team and ensure you get the support you need.

 

Fawkes (they/them)
Program Manager & Community Manager - Microsoft Edge

Highlighted

@fawkes 

 

Your support team need better training!!!

 

During troubleshooting, they had me log out and log back in (from Edge Sync). I did so. Now that I have, they then tell me they need to erase my profile in the cloud and to back up my settings because it will destroy them. I cannot back up my settings now, since they told me to log out, which removes the local cached copy of said profile. Only AFTER they told me to log out and in did they mention they would be erasing that information from the cloud! 

 

This is not good...

Highlighted

Hi @fawkes,

 

Could you possibly pass along my details to the Sync team too as I'm encountered the same issue (EA customer) please?

 

Cheers,

 

Stephen