Apr 22 2020 10:51 AM
Hello,
One of my users suddenly today has mostly a black screen when running Edge Beta. Other browsers like Edge Legacy and IE work fine on the machine. I tried uninstalling and re-installing Edge and the problem persisted. Is there a way to reset edge from command line? I can't get to settings in browser. The buttons still work but aren't visible. I can't file feedback since it also comes up just as blank black window. Any suggestions?
Apr 22 2020 01:44 PM
@Rohit Yadav The user rebooted machine, did SHIFT shutdown and problem persists. It wasn't doing this yesterday?
Apr 22 2020 01:58 PM
@Brian Hoyt Ask them to see if killing GPU Process from Browser Task Manager fixes it.
Apr 23 2020 12:47 PM
Apr 23 2020 03:05 PM
Thanks @Rohit Yadav and @HotCakeX for suggestions. The user got back to me and today it is working. Maybe the uninstall and reinstall combined with a reboot fixed it. Not sure.
Apr 24 2020 12:06 PM
@Brian Hoyt That's great news, glad to hear it's working!
Yes, @Rohit Yadav and @HotCakeX gave you exactly the right advice; our devs also suggested killing GPU processes and rebooting. And if that hadn't done it, then it could have been worth looking into updating the GPU driver.
Let us know if you or they encounter anything else.
Fawkes (they/them)
Project & Community Manager - Microsoft Edge
Jun 12 2020 12:06 PM
@Brian HoytHere's the solution : https://youtu.be/rEpvoSHhBaQ