Cannot start new sync process in Edge

New Contributor


I have problem to enable Edge sync.

I have a M365 basic + AIPP P1 license.

Error message is "sync is not available for this account".

RMS is activated

Nothing changed in policies.

You can see in my sreenshots in the edge sync setting (edge://sync-internal) this mentions :"disable by admin” or "stop sync for disabled account" and "Microsoft protection service is disabled".


Reset browser, disable/enable RMS, reset profile did not work.

Same problem on MacOS and Windows.


The sync works in past with AIPP P1 eval license, so I don't understand.

Can you help me?


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