09-29-2019 09:42 AM
09-29-2019 09:42 AM
1. doesn't matter which website I'm clicking the Feedback smiley button on, it's all black.
2. Edge insider Version 79.0.287.0 (Official build) canary (64-bit)
3. Windows 10 build 18990 Insider
4. All drivers up-to-date.
09-30-2019 06:19 PM
10-01-2019 05:36 AM
10-01-2019 06:27 AM - edited 10-01-2019 06:32 AM
no it's okay, here:
Google Chrome Canary correctly catches the screen when I go through feedback report system in there.
I tried resetting all my flags to defaults as well, no luck.
10-01-2019 09:09 AM - edited 10-01-2019 09:10 AM
When you set all flags to default did you also go in before reboot ( of the browser that is) and clear all caches? What I've done in the past when this has happened to me, is to clear caches before reboot and then once more after reboot..... This has not always worked, but has more times than not....
10-01-2019 09:43 AM - edited 10-01-2019 09:46 AM
Yeah that doesn't fix it,
after clearing cache tired it in both normal and InPrivate mode.
I don't think this specific problem is related to the cache because it doesn't have anything to do with saved contents, the screen is constantly generated.
turning hardware acceleration off also has no effect.
Thanks anyway, always open to suggestions to try :)
by the way I'm on Windows 10 insider build 18990, But the problem started happening few days after the last update so.
10-01-2019 10:20 AM
10-01-2019 10:47 AM
10-01-2019 12:13 PM
@HotCakeX thanks for your feedback! We're currently investigating what is causing this. It may be hardware/driver related as it happens for subset of users, and doesn't happen all of the time. We'll update you here when we figure out what is causing it.
10-01-2019 02:21 PM
@HotCakeX - In Version 79.0.287.2 (Official build) dev (64-bit) it appears to be working fine. So I'm not sure about hardware/driver issues unless they are specific to Canary.
10-01-2019 02:31 PM
10-01-2019 03:10 PM - edited 10-01-2019 03:11 PM
@HotCakeX - FWIW, after reading your reply, I noticed a new update for my graphics driver . And it made no difference for Canary. Dev still works though....
10-01-2019 03:16 PM
10-04-2019 10:54 AM
10-07-2019 11:37 AM
@HotCakeX thanks for looking into this! We have a machine that can reproduce this issue now. We're working through some theories on what may be causing it. I'll update this thread when we've made progress.
Thank you again for reporting this issue and being an active member of our community.
10-08-2019 02:40 PM
just wanna submit additional data regarding this issue because I noticed my laptop started having the same problem.
my laptop details:
both machines have Edge inisder Canary and none of the machines show any error in their device manager, all drivers up-to-date using Windows update.
10-10-2019 06:32 AM
now happening on my Windows Server 2019 (fully updated) (on Hyper-V)
Edge insider Canary Version 79.0.299.0 (Official build) canary (64-bit)
Windows Server 2019 17763.805
it is working on Edge insider Dev on the same Windows server
the issue just keeps spreading
12-13-2019 03:58 AM