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Black Browser Window When Trying to View video (Using Edge Dev)

%3CLINGO-SUB%20id%3D%22lingo-sub-1066087%22%20slang%3D%22en-US%22%3EBlack%20Browser%20Window%20When%20Trying%20to%20View%20video%20(Using%20Edge%20Dev)%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-1066087%22%20slang%3D%22en-US%22%3E%3CP%3EHi%2C%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EI'm%20experiencing%20a%20black%20browser%20window%20when%20visiting%20certain%20websites%20(Using%20the%20Surface%20Laptop%203%2015%22%20AMD%20Version).%20I%20have%20pinned%20down%20that%20the%20cause%20may%20be%20related%20to%20how%20the%20browser%20is%20handling%20the%20video.%20I%20am%20trying%20to%20visit%20these%20sites%3A%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%3CA%20href%3D%22http%3A%2F%2Fwww.yuzu.com%22%20target%3D%22_blank%22%20rel%3D%22nofollow%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%22%3Ewww.yuzu.com%3C%2FA%3E%3C%2FP%3E%3CP%3E%3CA%20href%3D%22http%3A%2F%2Fwww.crunchyroll.com%22%20target%3D%22_blank%22%20rel%3D%22nofollow%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%22%3Ewww.crunchyroll.com%3C%2FA%3E%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EAt%20first%2C%20I%20thought%20this%20would%20be%20related%20to%20the%20Netflix%20issue%20that%20people%20have%20experienced%2C%20but%20I%20am%20able%20to%20access%20and%20play%20videos%20on%20Netflix%20just%20fine.%20Any%20help%20would%20be%20appreciated.%20I've%20included%20screenshots%20of%20what%20the%20window%20is%20supposed%20to%20look%20like%20vs.%20what%20I%20am%20seeing.%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-1066282%22%20slang%3D%22en-US%22%3ERe%3A%20Black%20Browser%20Window%20When%20Trying%20to%20View%20video%20(Using%20Edge%20Dev)%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-1066282%22%20slang%3D%22en-US%22%3EHi%2C%3CBR%20%2F%3Etry%20turning%20off%20hardware%20acceleration%20at%3A%20edge%3A%2F%2Fsettings%2Fsystem%3CBR%20%2F%3Ein%20case%20of%20having%20set%20any%20flags%2C%20try%20resetting%20them%20at%3A%20edge%3A%2F%2Fflags%2F%3CBR%20%2F%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-1067109%22%20slang%3D%22en-US%22%3ERe%3A%20Black%20Browser%20Window%20When%20Trying%20to%20View%20video%20(Using%20Edge%20Dev)%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-1067109%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F310193%22%20target%3D%22_blank%22%3E%40HotCakeX%3C%2FA%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EThank%20you%20for%20you%20suggestions!%20I%20tried%20the%20suggestions%20that%20you%20mentioned%20and%20they%20did%20not%20solve%20the%20issue.%20Out%20of%20curiosity%2C%20I%20uninstalled%20Edge%20Dev%20and%20installed%20Edge%20Beta%20and%20the%20issue%20no%20longer%20persists.%20It%20looks%20like%20that%20resolved%20the%20issue.%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-1067186%22%20slang%3D%22en-US%22%3ERe%3A%20Black%20Browser%20Window%20When%20Trying%20to%20View%20video%20(Using%20Edge%20Dev)%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-1067186%22%20slang%3D%22en-US%22%3EYw%2C%20Glad%20you%20figured%20it%20out%20%3A)%3C%2Fimg%3E%3C%2FLINGO-BODY%3E
JRF800
New Contributor

Hi,

 

I'm experiencing a black browser window when visiting certain websites (Using the Surface Laptop 3 15" AMD Version). I have pinned down that the cause may be related to how the browser is handling the video. I am trying to visit these sites:

 

www.yuzu.com

www.crunchyroll.com

 

At first, I thought this would be related to the Netflix issue that people have experienced, but I am able to access and play videos on Netflix just fine. Any help would be appreciated. I've included screenshots of what the window is supposed to look like vs. what I am seeing. 

3 Replies
Solution
Hi,
try turning off hardware acceleration at: edge://settings/system
in case of having set any flags, try resetting them at: edge://flags/

@HotCakeX 

 

Thank you for you suggestions! I tried the suggestions that you mentioned and they did not solve the issue. Out of curiosity, I uninstalled Edge Dev and installed Edge Beta and the issue no longer persists. It looks like that resolved the issue. 

Yw, Glad you figured it out :)
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