Forum Discussion
aaronleslie
Jun 26, 2020Copper Contributor
mail from zimbra server during migration to office 365 is going to some office 365 users junk folder
my company has a project of migrating an organizations mail hosting from zimbra to office 365. we added and verified their domain to their office 365 tenant. we have ad connect syncing the ad users to...
aaronleslie
Jul 04, 2020Copper Contributor
i found a solution to this issue if anyone is interested. the customer’s IT department had the spf record originally using the ip4 type with the ip of the on-site zimbra server when we started this project. at some point after we had concluded our testing of migrating mailboxes from zimbra to office 365, they had changed their spf record to use the mx type only. we had found information that certainly libraries will fail the spf check when relied on the mx type alone and that was the observed behavior we found after having setup an entire testing environment with a zimbra server and an office 365 tenant that both had the host domain setup in both and recreated the issue with messages going to spam from the zimbra server. we tested all the iterations of the spf record we could think of and thats when we found and verified that exchange online protection would send mail to the junk folder if the mx type was the sole type used. we observed that when using the ip4 type for the spf record to have both the zimbra and office 365 tenant, with its required include type, that the legitimate mail sent to other office 365 users was going directly to junk mail.
- NicoB90May 18, 2021Copper ContributorDear AAron could you help me setup my connectors ? MX point to zimbra on-prem, users are synced via AAD connect and are licenced in O365, how to setup mailfow ?