Microsoft OnVue help

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Occasional Visitor
Hi,

I was due to take an examination of Friday using the microsoft OnVue software. Unfortunately despite passing all of the system checks I received an error messaging stating ‘hmm something went wrong please reschedule’ prior to starting the test, after having waited for an hour for an examiner to begin the test.

I have since discussed this with Pearson Vue who suggested it could be due to a connection error blocking the connection between myself and the examiner. I realised Mac (OS 10.15) had it’s firewall turned on which I have now turned off.

I have ensured the app has been granted permissions under microphone, camera, input monitoring and accessibility. I have also turned checked these with a system check and my internet speed is 150mbps/120mbps up/down.

I am retaking the exam tomorrow and as it’s very important, is there anyway I could troubleshoot to ensure that the system will work tomorrow?
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