Internal communications wrote with the help of Chat GPT

[Giuseppe Marchi]

I'm conducting a survey these months via LinkedIn. The survey is for all the people in my network with a role as Internal Communicator and I'm asking how many of them already used AI for writing their internal communications. 
I would like to understand this information for our work as developers of new solutions for the digital workplace.

Using AI for internal comm at this moment means using Chat GPT and sending outside the company all internal information and content. Without the possibility to start using Microsoft 365 Copilot (for companies that are using Microsoft collaboration technologies), there are very few companies out there that are giving AI tools for employees that can keep information internally, so people are using the free tool from Open AI.

The results are amazing because the majority of people that answered already used Chat GPT for internal communications, with no fear (or understanding) about compliance and security issues of this action. 
What do you folks think about this?

[#2]

@Giuseppe Marchi It seems really messy at the moment. Staff want (and are) using AI without any direction from senior leaders about how to do it safely. At the same time there are limits to enterprise-level options out there for people to start playing with either. 

Have you come across any best practice cases where it's working securely?

[#3]

@HelloBenTeoh currently for the companies that are using Microsoft 365 there are these 3 options:

1. Start using Bing Chat Enterprise
2. Create a company-protected version of Chat GPT using Azure Open AI
3. Wait for Microsoft 365 copilot

But the point is exactly what you mentioned: leaders are not giving any directions on this and people are using any AI free/paid solution they found online without any worry about company content security and confidentiality.

[#4]

I use ChatGPT to an extent to keep the content generic and extremely careful while prompt generating as not to include any such information pertaining to my organization.

[#5]

Just for everyone's info, yesterday Open AI announced an Enterprise version of Open AI (ref: https://openai.com/blog/introducing-chatgpt-enterprise).
I still prefer using Azure Open AI, because of the possibility to scale and to keep company data inside one single cloud, in which I have the possibility to control access and security.
But for sure this is another option that companies can evaluate.

[#6]

Your last paragraph really lends itself to other conversations going on in this group about communications and IT, and other ways communication flows through organisations. The potential security and compliance issues are huge, and there need to be ongoing discussions within businesses. Everyone needs to understand the risks, and how to evaluate AI-generated responses so that wrong/misleading/revealing information doesn't get into wider and wider domains.

[#7]

I completely agree. There should be a lot of advisory on companies about that and internal communicator should know all these information before choosing to start using AI for their work.

[#8]

I use it somewhat every day in all my writing, be it in email, Word, etc. I consider Grammarly a fantastic Ai support tool when I am lazily typing too fast and make too many mistakes. Grammarly fixes and improves it "in the flow of my work". And my grammar. too. Love it and would happily switch from Grammarly to an M365 version which is kind of there with thesaurus and synonym suggestions. I downloaded Bing Ai when it was first available and don't think twice that is Ai it's just so helpful searching through a sea of MS Learning product information etc and more useful Searches.