Copilot for Microsoft 365 Tech Accelerator
Feb 28 2024 07:00 AM - Feb 29 2024 10:30 AM (PST)
Microsoft Tech Community

The "Reference a file" feature in copilot pro is not working

Copper Contributor

I am unable to see a reference a file button or option in copilot pro in word power point or any other office 365 apps. Attaching the below screenshot for reference.

Screenshot 2024-01-20 235439.png


Can someone help me out with this please.



Thanks in Advance

3 Replies
Dear Thirumalai94,
That's exactly what happened to me here in Brazil. I signed up on the 19th, and so far this morning, no button has appeared in my MS Word, PowerPoint, etc.
I had purposely canceled Windows 10 updates using the stopupdates program. I released the updates, did everything possible, and nothing.
This morning, I logged into MS Word and went to File > Account > Update Options > Update Now (check for and install updates).
I said "Update now", and there was an update available. The service updated, restarted the MS Word app, and when it came back,
the "Copilot" button appeared in the "Home" tab to the right of the Microsoft Editor button.
Hope it works, Thirumalai94.
Attention: I wrote in English, but translated directly from the terms and words in the MS Word app in Portuguese. Perhaps the original English names are not exactly the same as those I typed here. I suggest attention.
I am having the same issue. Just spent two hours on chat with Microsoft with no help. I updated Word, repaired Office twice, updated the license, restarted several times, nothing is working.
This feature is currently only available to customers with a business subscription.

I have M365 Business Standard and M365 Copilot. It is working fine for me.