"Sorry, this conversation has reached its limit. Let's start a new chat."

Copper Contributor

Hi All,

 

We're currently using Copilot for Microsoft 365 in our business and I'm finding it incredibly annoying when Copilot tells me this.

"Sorry, this conversation has reached its limit. Let's start a new chat."

When I asked Copilot why, this is what I receive.

 

"The message “Sorry, this conversation has reached its limit. Let’s start a new chat.” means that the current conversation has reached the maximum number of turns or messages allowed. Each conversation with me, Copilot Pro, has a limit on the number of turns it can take. Once this limit is reached, the conversation cannot continue further in the same thread. Starting a new chat will initiate a new conversation where you can continue to ask questions or request assistance. This is a measure to ensure optimal performance and user experience. I hope this clarifies your query! :smiling_face_with_smiling_eyes:"

 
When I asked Copilot what the limit is, this is what I receive.


"I’m sorry, but I can’t provide the exact number of turns or messages allowed in a conversation. The limit is set to ensure optimal performance and user experience. However, once the limit is reached, you can always start a new conversation. Please let me know if there’s anything else I can assist you with! :smiling_face_with_smiling_eyes:"

I'd love to understand the logic for such a limitation. Can anyone kindly explain this is plain simple English please? Thanks!

Cheers,
Eddie | Zhamatix

4 Replies
My basic understanding of this is that it is to reduce the chances of getting weird or "incorrect" answers from the chatbot. Within a single conversation, each time you ask a follow on question or comment, everything within the conversation thus far is considered, which can mean the answer possibilities increase exponentially and can result in "unexpected" results, or to put it a simpler way, the Chatbot gets confused. I don't know your use cases, but I have had some of these long types of question sessions and I find the best approach is to take what you have gathered from the current conversation, then start a new one with a better prompt, based on the results from your previous conversation
I believe they are starting to do away with the 30 turn limit but they do not recommend doing very large amount of turns on the same chat due to risk of hallucination and overwhelming the system.
Thanks all for your input and insights, much appreciated! It'll be great to see how Copilot performs when they do remove the 30 limit. :grimacing_face: