I can't browse files in Word online

Copper Contributor

When I use 'Draft with Copilot' in Word online and pick 'Browse files from cloud'



I get a 'Something went wrong...PrefetchFailure (NoTokenProviderForUnauthenticatedPrefetch)



I've tried resetting and deleting the cache, a new browser, and an incognito browser, but nothing works.


I'm on an E3 O365 license and have an active Copilot 365 license. I have admin rights.


How do I solve this?

1 Reply
May need to file a ticket with Microsoft on this. Not seeing this behavior.