Call for Participation: 2021 State of Community Management Research


Please consider contributing to the 2021 State of Community Management Research. 


We are looking for more internal community program participation in this year's SOCM survey. Last year, we were able to break out internal vs. external community insights but did not have enough data to publish an Advanced segment for our internal data, which limits the insights we can deliver back to you and the industry.

What we found is that internal community programs are lagging their external peers in some significant ways, leading to low engagement (read: lots of potential!) but have seen a lot of shifts in the past year that may be changing that maturity.

Please consider contributing to this critical industry research survey, which you can access here: 2021 State of Community Management Research Survey 
In exchange, you will get:

  • Your community maturity score
  • Your survey submission via PDF
  • Early access to results
  • A cup of coffee on us or a donation to No Kid Hungry

Thank you!

Below are the key findings from our 2020 SOCM report, which you can download for free.

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