A framework for community management

Occasional Contributor

HI All, 

Community Management is a bit of a etheric beast... attached is a video I've pulled together of the Best Practise Framework we use to build healthy communities... those of you seeking to launch a Yammer network might find it useful,


Want take your ESN to the next level? The BITIL Social Business Framework, explores the five ingredients required to drive effective business engagement and outcomes. BITIL first evolved as the result of a University of Sydney research and has since been adopted by many of the worlds largest ...
1 Reply
Lots of good nuggets in here!