Unable to upload avatar to profile

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New Contributor

Hi there,

I am unable to upload an avatar to my Communities profile. I click the Upload an Avatar button, but all I get is a white box (screenshot attached).

 

Upload and Avatar white box.png

 

10 Replies
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Having the same issue - using Edge.

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This is now working for me in Edge.

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@Michael Thorne

 

Thanks for reporting, a few people have reported it now but as yet we have been unable to duplicate it. I will keep an eye on it. If anyone else has any problems can you please tell what browser & browser version your using and also what your current rank is.

 

You can see your rank under your name when you click your photo in the top right. 

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I'm getting the white, blank box in Edge, IE, and Chrome. 

Upload.png

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This resolved for me. I have no idea what changed.
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@Darrell DeRochier

Thanks

 

Did you get a new rank at all between these two posts?

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I received the rank "occasional visitor" when I first logged in, before I tried to upload an avatar. The other notifications were all badges. 

 

Badges.png

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Thank you all! I am so excited and about to be super organized again.  Let's roll.

 

I'm sorry if I have been an ass!

 

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I am getting the same thing, 'thought it was my naff laptop but not sure as I only just joined about 10 minutes ago. Do you have to wait a certain amount or something?

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Hi @Allen

I did have a profile photo (avatar), but made the mistake today of trying to update it. Got the blank box like others here, in Edge 42.17134.1.0 and Chrome 71.0.3578.98. And then I made the second mistake of clicking on one of the generic avatars, and now I'm an empty silhouette :\

 

Do I need to somehow get past Occasional Contributor level to enable avatar uploading? I think I was something higher at one point...

 

Thanks...