Supporting customer's BC Environment without reseller link

Nick_Beacroft Ann2750 

My reply's were to answer the original question, which is:

They say that they have previously received support from another supplier w/o accepting a reseller link, but instead filling out a web form.

I spoke with the Microsoft Sr Partner Tech Strategist, who confirmed my response. 

If you're adding a point about the DAP/GDAP, then thank you very much. 

Since the OP hasn't responded, I'm assuming our replies have been helpful, so I'll go ahead and disengage.  Thanks Nick 

If this (or someone else's) reply answers your question, please Accept as the solution to help the other members find it more quickly. Otherwise, please let me know if you need further assistance on this topic.

Regards,

Microsoft CSP Licensing Concierge