Jul 06 2023
01:08 AM
- last edited on
Jul 06 2023
11:16 AM
by
LicensingConcie
Jul 06 2023
01:08 AM
- last edited on
Jul 06 2023
11:16 AM
by
LicensingConcie
Hi
A customer has asked us to help them, but they would rather not accept the reseller link. They say that they have previously received support from another supplier w/o accepting a reseller link, but instead filling out a web form.
Has anyone come across this before and if so. Could you point me in the direction of this web form?
It concerns support on a BC environment. There is no license sale involved.
Thanks.
Br/
Annike
Jul 06 2023 10:48 AM - edited Jul 06 2023 11:02 AM
Hi @Ann2750
"A customer has asked us to help them, but they would rather not acceptthe reseller link. They say that they have previously received support from another supplier w/o accepting a reseller link, but instead filling out a web form.
Has anyone come across this before and if so. Could you point me in the direction of this web form?
It concerns support on a BC environment. There is no license sale involved."
For Business Central (BC) online, in order to manage a customer's service/subscription on their behalf, the customer must grant administrator permissions for that service or subscription and sign the Microsoft Customer Agreement (MCA).
Customer acceptance of the MCA can only be confirmed in two ways:
Resources:
If this (or someone else's) reply answers your question, please Accept as the solution to help the other members find it more quickly. Otherwise, please let me know if you need further assistance on this topic.
Regards,
Microsoft CSP Licensing Concierge
Jul 06 2023 11:15 AM
Jul 06 2023 08:03 PM
Jul 07 2023 05:55 AM
Jul 07 2023 10:52 AM
Hi @Ann2750
As mentioned, if you want to manage a customer's service or subscription on their behalf, the customer must grant administrator permissions for that service or subscription and sign the MCA & there are two ways that a customer can use to sign the MCA, which is required - Request a reseller relationship with a customer - Partner Center | Microsoft Learn
If this (or someone else's) reply answers your question, please Accept as the solution to help the other members find it more quickly. Otherwise, please let me know if you need further assistance on this topic.
Regards,
Microsoft CSP Licensing Concierge
Jul 10 2023 07:05 AM
Additionally, If the partner wanted to introduce an alternative process, they could create their own and use that to attest on behalf of the customer in Partner Center.
Hope this helps.
If this (or someone else's) reply answers your question, please Accept as the solution to help the other members find it more quickly. Otherwise, please let me know if you need further assistance on this topic.
Regards,
Microsoft CSP Licensing Concierge
Jul 10 2023 03:53 PM
Jul 10 2023 07:54 PM
@Nick_Beacroft If the partner wanted to introduce an alternative process, they could create their own and use that to attest on behalf of the customer in Partner Center.
Regards,
Microsoft CSP Licensing Concierge
Jul 10 2023 08:01 PM
Jul 10 2023 08:32 PM
My reply's were to answer the original question, which is:
They say that they have previously received support from another supplier w/o accepting a reseller link, but instead filling out a web form.
I spoke with the Microsoft Sr Partner Tech Strategist, who confirmed my response.
If you're adding a point about the DAP/GDAP, then thank you very much.
Since the OP hasn't responded, I'm assuming our replies have been helpful, so I'll go ahead and disengage. Thanks Nick
If this (or someone else's) reply answers your question, please Accept as the solution to help the other members find it more quickly. Otherwise, please let me know if you need further assistance on this topic.
Regards,
Microsoft CSP Licensing Concierge
Aug 03 2023 05:18 AM
Aug 03 2023 06:53 AM