Indirect Reseller unable to sign the newest MPA

[NisChristiansen]

Hi,

We have a Dutch Indirect Reseller, who signed the latest MPA in 2017. He hasn't signed in to the Partner Center for many years, and now he wants to start transacting licenses. However, when he signs in, he is unable to sign the latest Microsoft Partner Agreement (MPA). He is still active as a Partner and Indirect Reseller, but there is no link or message to the latest MPA in his PC. This means he is unable to transact licenses through an Indirect Provider. Does anyone know how to accept the newest MPA through Partner Center? We did create a ticket in Partner Center, but so far, no one has been able to help. 

Thanks in advance. 🙂

[#2]

Hi @NisChristiansen 

Unfortunately, I'm unable to provide tech support.  However, I may have information that can help.

I do not know what the process was in 2017, therefore, my suggestion is that you start by reviewing the following current information to ensure the account was set up with current guidelines, and to ensure current steps were taken- The Microsoft Partner Agreement (MPA) for CSP - Partner Center | Microsoft Learn:

To continue to participate in the CSP program, you must first sign the Microsoft Partner Agreement. If you haven't signed the agreement, you'll receive reminders from Partner Center that you can easily sign the agreement from within Partner Center.

The MPA must be signed once in every CSP region where your company does CSP business. To learn more, see Cloud Solution Provider program regional markets and currencies where you can sell CSP offers.

Technically, if you are a Microsoft Reseller in CSP, you should work with your Indirect Provider (aka Distributor) who has a direct relationship with Microsoft and can provide you with customer support, pricing, and billing that help to ensure your success.

If this reply answers your question, please Accept as the solution to help the other members find it more quickly. Otherwise, please let me know if you need further assistance on this topic.

Regards,

Microsoft CSP Licensing Concierge

[#3]

Thank you for the reply. However, the issue is that there is not link to where the reseller can sign the newest MPA. Isn't there a link, you can send me, where the reseller can sign the newest MPA? I have looked at the doc you sent me, and the screenshots do not match his Partner Center. Is there a link, please?

[#4]

@NisChristiansen 

Unfortunately, I'm unable to provide tech support.

Therefore, if you're unable to follow the steps that are outlined on the link provided, you'll need to submit a support request. 

link: Cloud Solution Provider program regional markets and currencies where you can sell CSP offers.

As a Reseller, your Indirect Provider should be able to assist.

Regards,

Microsoft CSP Licensing Concierge

[#5]

We are the indirect provider of this reseller. 🙂

[#6 · Accepted solution]

@NisChristiansen 

Please CIL:

We are the indirect provider of this reseller. 🙂 Ah, got it. Thanks for pointing that out.

We have a Dutch Indirect Reseller, who signed the latest MPA in 2017. He hasn't signed in to the Partner Center for many years, and now he wants to start transacting licenses. However, when he signs in, he is unable to sign the latest Microsoft Partner Agreement (MPA).

• As far as the MPA signature goes, only needs to be signed one time. 
• Do you and/or the Reseller have a Microsoft AI Cloud Partner Program account?
•  You can verify that your PartnerID is active and/or confirm your status of CSP program enrollment & verify that the MPA was signed by going to the link that I provided in my reply above. Here's the link again for your convenience - The Microsoft Partner Agreement (MPA) for CSP - Partner Center | Microsoft Learn
• The following public documents can help indirect resellers accept the MPA and be compliant.

The Microsoft Partner Agreement (MPA) for CSP (Contains step-by-step guidance to migrate Microsoft AI Cloud Partner Program account and accept MPA in Partner Center)

Work with indirect providers in the CSP program

Manage locations in your partner account

The information above was taken from the following MS Learn doc that's located in Partner Center  How indirect providers can help their resellers adopt the Microsoft Partner Agreement - FAQ - Partne...

If this reply answers your question, please Accept as the solution to help the other members find it more quickly.

Otherwise, if after reviewing the information you have additional questions, please let me know.

Regards,

Microsoft CSP Licensing Concierge