Incumbent CSP not responding to request to transfer an Azure subscription

[MBenton]

Over the past 6 months the customer and ourselves have been trying to get the incumbent CSP, one of the larger and well-known resellers, to simply respond to the request to transfer the customers Azure subscription to us. I have escalated the issue to our Premier Support CSAM and so far she has not been able to get any response from the incumbent who also has Premier Support.   The end-customer is a small business and likely consuming well under $5000/mo of Azure.  We are now considering rebuilding their Azure tenant in one we provision and have the customer stop payment to the incumbent.   Does anyone know of how we might force the transfer through Microsoft?

Thanks

Mark

[#2]

Hi @MBenton 

As a friendly reminder, the current partner, the future partner, and the customer all have steps to complete.  The customer needs to communicate with both the current and the future partner during this process.

The following Learn doc may also be useful - Transfer Azure subscriptions and/or reservations under an Azure plan to another CSP partner - Partne...

If this (or someone else's) reply answers your question, please Accept as the solution to help the other members find it more quickly. Otherwise, please let me know if you need further assistance on this topic.

Regards,

Microsoft CSP Licensing Concierge

[#3]

Microsoft CSP Licensing Concierge,

That is the issue. The customer and us, have attempted many times over the past 6 months to contact the incumbent CSP following the process outlined in the documentation. However, the incumbent has so far ignored every communications even from our Premier Support CSAM. So my question is can your team somehow force the issue with the incumbent?

Thanks
Mark Benton

[#4 · Accepted solution]

@MBenton 

Please review the message that I extracted from the link in my reply above where it reads, "...Microsoft can't intervene on behalf of the customer or the current partner. The customer should plan to work closely with the future and current partners to ensure the transition goes smoothly."

If this (or someone else's) reply answers your question, please Accept as the solution to help the other members find it more quickly. Otherwise, please let me know if you need further assistance on this topic.

Regards,

Microsoft CSP Licensing Concierge