SOLVED

SharePoint online sends alerts to Deleted users hence emails get blocked

%3CLINGO-SUB%20id%3D%22lingo-sub-84735%22%20slang%3D%22en-US%22%3ESharePoint%20online%20sends%20alerts%20to%20Deleted%20users%20hence%20emails%20get%20blocked%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-84735%22%20slang%3D%22en-US%22%3E%3CP%3ESharePoint%20online%20sends%20alerts%20to%20Deleted%20users%20hence%20emails%20(%3CA%20href%3D%22mailto%3Ano-reply%40sharepointonline.com%22%20target%3D%22_blank%22%20rel%3D%22nofollow%20noopener%20noreferrer%20noopener%20noreferrer%22%3Eno-reply%40sharepointonline.com%3C%2FA%3E)%20get%20blocked%20by%20exchange%20admin%20as%20this%20email%20address%20tries%20to%20send%20email%20notifications%20to%20non-existent%20emails%20ids.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EEven%20email%20notification%20for%20check%20in%20pending%20document%20of%20deleted%20users%20are%20also%20generated%20and%20sharepoint%20sends%20emails%20notifications%20for%20the%20same%20to%20non-existent%20emails%20ids%2C%20hence%26nbsp%3B%3CA%20href%3D%22mailto%3Ano-reply%40sharepointonline.com%22%20target%3D%22_blank%22%20rel%3D%22nofollow%20noopener%20noreferrer%20noopener%20noreferrer%22%3Eno-reply%40sharepointonline.com%3C%2FA%3E%26nbsp%3Bget%20blocked%20by%20exchange%20online.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-86944%22%20slang%3D%22en-US%22%3ERe%3A%20SharePoint%20online%20sends%20alerts%20to%20Deleted%20users%20hence%20emails%20get%20blocked%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-86944%22%20slang%3D%22en-US%22%3E%3CP%3EFinally%20I%20found%20some%20email%20notifications%20were%26nbsp%3Bbeing%20sent%20to%20DELETED%20users%20from%20drop%20off%20library.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EOnce%20I%20deleted%20all%20user%20alerts%20and%20drop%20off%20library%20documents%20of%20DELETED%20users%2C%20now%20no%20email%20notification%20is%20being%20sent%20to%20deleted%20users.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EThanks!!%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-84827%22%20slang%3D%22en-US%22%3ERe%3A%20SharePoint%20online%20sends%20alerts%20to%20Deleted%20users%20hence%20emails%20get%20blocked%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-84827%22%20slang%3D%22en-US%22%3E%3CP%3EYes%2C%20you%20are%20right.%20But%20I%20am%20wondering%20-%20Why%20sharepoint%20online%20is%20sending%20User%20Alerts%20emails%20to%20deleted%20users%3F%3C%2FP%3E%3CP%3EFor%20eg.%20If%20'User%20A'%20has%20subscribed%20any%20Alert.%26nbsp%3B%3CSPAN%3EU%3C%2FSPAN%3E%3CSPAN%3Eser%20A%20has%20left%20the%20organisation%20and%20has%20been%20deleted%20from%20the%20system%2Fsharepoint.%20Still%20sharepoint%20should%20send%20subscribed%20email%20alerts%20to%20deleted%20user%20A%3F%3C%2FSPAN%3E%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-84801%22%20slang%3D%22en-US%22%3ERe%3A%20SharePoint%20online%20sends%20alerts%20to%20Deleted%20users%20hence%20emails%20get%20blocked%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-84801%22%20slang%3D%22en-US%22%3ESorry%2C%20I'm%20not%20following%20the%20logic%20of%20why%20no-reply%40sharepointonline.com%20is%20being%20blocked%20by%20Exchange%20Online%20because%20it's%20sending%20emails%20to%20deleted%20users.%3CBR%20%2F%3EIf%20it%20is%20happening%20-%20why%20not%20whitelist%20the%20email%20address%20or%20domain%3F%3C%2FLINGO-BODY%3E
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Occasional Contributor

SharePoint online sends alerts to Deleted users hence emails (no-reply@sharepointonline.com) get blocked by exchange admin as this email address tries to send email notifications to non-existent emails ids.

 

Even email notification for check in pending document of deleted users are also generated and sharepoint sends emails notifications for the same to non-existent emails ids, hence no-reply@sharepointonline.com get blocked by exchange online.

3 Replies
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Sorry, I'm not following the logic of why no-reply@sharepointonline.com is being blocked by Exchange Online because it's sending emails to deleted users.
If it is happening - why not whitelist the email address or domain?
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Yes, you are right. But I am wondering - Why sharepoint online is sending User Alerts emails to deleted users?

For eg. If 'User A' has subscribed any Alert. User A has left the organisation and has been deleted from the system/sharepoint. Still sharepoint should send subscribed email alerts to deleted user A?

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Solution

Finally I found some email notifications were being sent to DELETED users from drop off library.

 

Once I deleted all user alerts and drop off library documents of DELETED users, now no email notification is being sent to deleted users.

 

Thanks!!