Opening Support Tickets

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Super Contributor

The whole support ticket area has changed. As far as I know, no notice about this change, but I could have easily missed it.

 

You do a search and then it tries to have you get a phone call (which i personally don't like). Then it had an option to send an email, and it immediately sent my search term as a ticket -- did not allow me to elaborate. Now that I know how it works I can adjust.

 

I LIKE that it is much easier to open a ticket, but it was a pretty strange UI.

 

Also, while 1 ticket is open you cannot open a second ticket.

 

I am sure it is a work in progress, and I never liked the old tickets, so I am cautiously optimistic.

 

Thanks
Rob.

2 Replies
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I noticed the other day while working with a client. Told them how it worked before I got into the portal then it was totally different when I got there. Haven't had a chance to dig into it much to look for any change docs but seemed a little light from the admin perspective. 

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I've seen the one-ticket limitation previously, but cannot recall whether it applied to specific SKUs or to O365 purchased via synticated partners or similar.

 

I still have the old page though...