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Retiring CSP SKUs

Copper Contributor

Hello, I was checking SKUs that are retiring from Oct’23 and noticed the old Dynamics SKUs in the list.

 

Will it be an automatic transition to NCE during renewal even if the customer doesn’t decide to move to NCE? In cases where the customer has a Dynamics 365 Plan, is there a default path? How would it work?

 

Also, I do not see these SKUs in the SKU retiring list.

  • Dynamics 365 Customer Engagement Plan Tier 1 (1-99 users)
  • Dynamics 365 Customer Engagement Plan Enterprise Edition Tier 1 (1-99 users)

Does it mean there is no action required for these SKUs?

9 Replies

Hi @MLollen 

 

There is a lot of information & resources circulating, therefore, in order to best assist, would you mind providing the link or document that you're referencing regarding SKUs that are retiring from Oct’23 please?

 

Ex. are you referring to an announcement in Partner Center or on the current Licensing Deck? 

 

What is the source of the retiring CSP SKUs?

 

 

Regards,

Microsoft CSP Licensing Concierge

 

Team, am referring to the September CSP update (Your Dynamics 365's Cloud Migration Promo (CMP) subscription expiration). There is an excel file with all the retiring SKUs from 1st Oct'23.
https://learn.microsoft.com/en-gb/partner-center/announcements/2023-september#your-dynamics-365s-clo...

@MLollen 

 

Will it be an automatic transition to NCE during renewal even if the customer doesn’t decide to move to NCE? 

As outlined in the July 2023 Partner Center announcements, starting in January 2024, Microsoft will begin automatic migration of all renewing commercial and public sector customers to new commerce.

 

In cases where the customer has a Dynamics 365 Plan, is there a default path? How would it work?

If I understand correctly, this was previously on the following post - CSP | Legacy Migration SKU to NCE - Microsoft Community Hub

 

 

Also, I do not see these SKUs in the SKU retiring list.

  • Dynamics 365 Customer Engagement Plan Tier 1 (1-99 users)
  • Dynamics 365 Customer Engagement Plan Enterprise Edition Tier 1 (1-99 users)

Does it mean there is no action required for these SKUs?

Please review the following -Deprecation: Dynamics 365 for Customer Engagement - Dynamics 365 Customer Insights | Microsoft Learn

 

 

 

 

If this reply answers your question, please Accept as the solution to help the other members find it more quickly. Otherwise, please let me know if you need further assistance on this topic.


Regards,

Microsoft CSP Licensing Concierge

@LicensingConcierge1 

 

Doesn't exactly answer my questions. I have highlighted them in red again.

 

Will it be an automatic transition to NCE during renewal even if the customer doesn’t decide to move to NCE? 

As outlined in the July 2023 Partner Center announcements, starting in January 2024, Microsoft will begin automatic migration of all renewing commercial and public sector customers to new commerce.

This is fine

 

In cases where the customer has a Dynamics 365 Plan, is there a default path? How would it work?

If I understand correctly, this was previously on the following post - CSP | Legacy Migration SKU to NCE - Microsoft Community Hub

It doesn't exactly answer the question. It just says partners will need to do it on their own. What if a D365 plan subscription is left without renewal, will it auto transition to D365 Finance?

 

Also, I do not see these SKUs in the SKU retiring list.

  • Dynamics 365 Customer Engagement Plan Tier 1 (1-99 users)
  • Dynamics 365 Customer Engagement Plan Enterprise Edition Tier 1 (1-99 users)

Does it mean there is no action required for these SKUs?

Please review the following -Deprecation: Dynamics 365 for Customer Engagement - Dynamics 365 Customer Insights | Microsoft Learn

I understand it's been deprecated but the SKUs are not in the list of SKUs. Also what happens if this SKU is not manually renewed? Asking because it shows as auto renew for next yr for a customer.

best response confirmed by MLollen (Copper Contributor)
Solution

@MLollen 

Regarding deprecated SKUs (not) migrating towards NCE, the CSP Offer Retirement guide from your source states what will happen: These subscriptions will expire, and if you as a partner don't purchase replacement SKUs in NCE, the service will be discontinued. There will be no auto migrate to NCE for deprecated SKUs. 

At least, that's what the documentation says to me. 

MartijnElfers_0-1695367093361.png

MartijnElfers_1-1695367110047.png

 

If subscriptions still show auto-renewal on, I expect that Microsoft just still needs to change that in Partner Center. As the enforcement to NCE only starts in January, so at the moment deprecated SKUs still auto-renew. Only after 1st of January will we see the expire date. 

 

Regarding the D365 Plan SKUs to D365 Base+Attach SKUs, there's no default upgrade path. The D365 partner of the customer should know which modules the customer uses and should purchase the required Base and Attach modules where applicable. 

D365 Plan was a bundle package of both CE and UO modules, so it might be that the customer needs Sales, Customer Service, Field Service, PSA (replaced by PO), Finance, SCM and/or Retail (replaced by Commerce). 

 

Thank you so much, @MartijnElfers!

@MLollen 

 

I see that the documentation that I provided did have the answers you're looking for and @MartijnElfers  pointed those answers out to you for your convenience:

LicensingConcierge_0-1695394403519.png

 

 

Great teamwork!:smile:

 

Thanks @MartijnElfers 

Hi Martijn,

The problem with this announcement is that based on MS history we don't actually know for sure what is going to happen.

Current SKU's on the Retirement list still reflect an auto-renew date in Partner Center and the last time we were told SKU's wouldn't renew, and Partner Center reflected an expiry date, they auto renewed if no action was taken.

Thanks
I agree past performance from Microsoft on updating subscriptions in Partner Center where offers are deprecated has been poor, and this led to offers like these D365 Plan licenses renewing, when partners should have transitioned customers to the base+attach model.

Microsoft essentially differed responsibility to partners to ensure deprecated subscriptions were transitioned accordingly.

On attending recent Partner Center technical training sessions, there is clearly a more focussed attitude to ensuring deprecated subscription, particularly reference the forced legacy to NCE migration, that subscriptions will be marked as expiring.
1 best response

Accepted Solutions
best response confirmed by MLollen (Copper Contributor)
Solution

@MLollen 

Regarding deprecated SKUs (not) migrating towards NCE, the CSP Offer Retirement guide from your source states what will happen: These subscriptions will expire, and if you as a partner don't purchase replacement SKUs in NCE, the service will be discontinued. There will be no auto migrate to NCE for deprecated SKUs. 

At least, that's what the documentation says to me. 

MartijnElfers_0-1695367093361.png

MartijnElfers_1-1695367110047.png

 

If subscriptions still show auto-renewal on, I expect that Microsoft just still needs to change that in Partner Center. As the enforcement to NCE only starts in January, so at the moment deprecated SKUs still auto-renew. Only after 1st of January will we see the expire date. 

 

Regarding the D365 Plan SKUs to D365 Base+Attach SKUs, there's no default upgrade path. The D365 partner of the customer should know which modules the customer uses and should purchase the required Base and Attach modules where applicable. 

D365 Plan was a bundle package of both CE and UO modules, so it might be that the customer needs Sales, Customer Service, Field Service, PSA (replaced by PO), Finance, SCM and/or Retail (replaced by Commerce). 

 

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