D365 FO IUR - legacy benefits

[axperience_gra]

Dear Community

We have been using a D365 Finance instance since 2019 as IUR. As from my understanding, from the old silver/gold ERP competency. Since we bought the legacy benefits this summer, I assumed we‘ll get the D365 instance extended as well. But know I have to learn, that this is not included in the legacy benefits and our subscription will run out in one month. We‘d have to buy the subscriptions - really funny, we can not even use the software internally that we are selling/implementing at our customers? I know, we could get the Business Applications Designation - but for a partner with 20 employees, there is no chance to reach this (maybe for one year, but not a couple of years consecutively).

Any ideas on this one?

cheers

Daniel

[#2]

@axperience_gra Hoping other partners will chime in with their input. 

[#3]

@JillArmour why do we have these communities if nobody from Microsoft side cares?! Sorry, but this is so frustrating 

[#4]

@axperience_gra I don't know anything about what your asking, so I'm afraid I don't have any advice to offer. I'm hoping someone that knows about this will leave a comment for you. Hoping you can figure it out. 

[#5]

Hi @axperience_gra 

Your post included the documentation about competency and benefits, and was addressed to the community...you also asked for input and/or thoughts, which I interpreted as you asking fellow Partners to chime in.  Since I'm not a partner, I don't utilize the benefits, so I have no alternative ideas.

There are 118 views, so others are acknowledging and viewing your post. I'm confident that if other Partners have input, they'll certainly respond .

You've mentioned that you understand the latest info on silver/gold benefits, so please clarify if you have a specific question about the terms, licensing, or other benefits and I'm happy to provide clarification and/or guidance. 

Regards,

Microsoft CSP Licensing Concierge

[#6]

The question is: we had D365 Finance IUR until sept 2023 (next month). Now we bought legacy benefits and are not getting D365 Finance subscription keys.
Since we were told we’re able to extend *all* benefits for one more year, I don’t understand why we’re not getting this subscription as well. Any explanation?

[#7]

@axperience_gra 

As Licensing Concierge, I do not create the rules and/or policies, therefore I'm not sure that I can find an explanation.  However, I'll do my best to find applicable documentation that may explain or contact information for you to submit your inquiry. 

Please stand by and thank you for your patience. 

Regards,

Microsoft CSP Licensing Concierge

[#8]

@axperience_gra 

The question is: we had D365 Finance IUR until sept 2023 (next month). Now we bought legacy benefits and are not getting D365 Finance subscription keys.
Since we were told we’re able to extend *all* benefits for one more year, I don’t understand why we’re not getting this subscription as well. Any explanation?

Microsoft decided to end their policy of granting internal user rights (IUR) to partners as part of the Microsoft Action Pack.

The explanation is that effective October 1, 2019, the product licenses included with competencies will be specific to the competency you attain. Partners can review the benefits you will receive with your competency in Partner Center at time of purchase, and additional licenses can be purchased through commercial licensing to run your business.

If this reply answers your question, please Accept as the solution to help the other members find it more quickly. Otherwise, please let me know if you need further assistance on this topic.

Regards,

Microsoft CSP Licensing Concierge

[#9]

@LicensingConcierge i fully understand that. But it still does not explain why we are not getting all/the same licenses/subscriptions until now. It is only about that one specific subscription (Dynamics D365 Finance / called Dynamics 365 Unified Operations Plan before) and that is what I do not understand. Maybe there is a mistake in the legacy benefits package?

[#10]

@axperience_gra 

Unfortunately, as Licensing Concierge, I do not have the ability to review your customers account and/or troubleshoot issues.

If you feel there is a mistake in the legacy benefits package, that could mean there's a technical issue, so you should submit a support ticket in Partner Center. 

If this reply answers your question, please Accept as the solution to help the other members find it more quickly. Otherwise, please let me know if you need further assistance on this topic.

Regards,

Microsoft CSP Licensing Concierge

[#11]

really frustrating. Would love to hear other partner's inputs