D365 FO IUR - legacy benefits

Brass Contributor

Dear Community

We have been using a D365 Finance instance since 2019 as IUR. As from my understanding, from the old silver/gold ERP competency. Since we bought the legacy benefits this summer, I assumed we‘ll get the D365 instance extended as well. But know I have to learn, that this is not included in the legacy benefits and our subscription will run out in one month. We‘d have to buy the subscriptions - really funny, we can not even use the software internally that we are selling/implementing at our customers? I know, we could get the Business Applications Designation - but for a partner with 20 employees, there is no chance to reach this (maybe for one year, but not a couple of years consecutively).

Any ideas on this one?

cheers

Daniel

29 Replies

@axperience_gra Hoping other partners will chime in with their input. 

@JillArmour why do we have these communities if nobody from Microsoft side cares?! Sorry, but this is so frustrating 

@axperience_gra I don't know anything about what your asking, so I'm afraid I don't have any advice to offer. I'm hoping someone that knows about this will leave a comment for you. Hoping you can figure it out. 

Hi @axperience_gra 

 

Your post included the documentation about competency and benefits, and was addressed to the community...you also asked for input and/or thoughts, which I interpreted as you asking fellow Partners to chime in.  Since I'm not a partner, I don't utilize the benefits, so I have no alternative ideas.

There are 118 views, so others are acknowledging and viewing your post. I'm confident that if other Partners have input, they'll certainly respond :smile:.

 

You've mentioned that you understand the latest info on silver/gold benefits, so please clarify if you have a specific question about the terms, licensing, or other benefits and I'm happy to provide clarification and/or guidance. 

 

Regards,

Microsoft CSP Licensing Concierge

 

 

The question is: we had D365 Finance IUR until sept 2023 (next month). Now we bought legacy benefits and are not getting D365 Finance subscription keys.
Since we were told we’re able to extend *all* benefits for one more year, I don’t understand why we’re not getting this subscription as well. Any explanation?

@axperience_gra 

 

As Licensing Concierge, I do not create the rules and/or policies, therefore I'm not sure that I can find an explanation.  However, I'll do my best to find applicable documentation that may explain or contact information for you to submit your inquiry. 

 

Please stand by and thank you for your patience. :smile:

 

Regards,

Microsoft CSP Licensing Concierge

@axperience_gra 

 

The question is: we had D365 Finance IUR until sept 2023 (next month). Now we bought legacy benefits and are not getting D365 Finance subscription keys.
Since we were told we’re able to extend *all* benefits for one more year, I don’t understand why we’re not getting this subscription as well. Any explanation?

Microsoft decided to end their policy of granting internal user rights (IUR) to partners as part of the Microsoft Action Pack.

 

The explanation is that effective October 1, 2019, the product licenses included with competencies will be specific to the competency you attain. Partners can review the benefits you will receive with your competency in Partner Center at time of purchase, and additional licenses can be purchased through commercial licensing to run your business.

 

 

If this reply answers your question, please Accept as the solution to help the other members find it more quickly. Otherwise, please let me know if you need further assistance on this topic.


Regards,

Microsoft CSP Licensing Concierge

 

 

@LicensingConcierge1 i fully understand that. But it still does not explain why we are not getting all/the same licenses/subscriptions until now. It is only about that one specific subscription (Dynamics D365 Finance / called Dynamics 365 Unified Operations Plan before) and that is what I do not understand. Maybe there is a mistake in the legacy benefits package?

@axperience_gra 

 

Unfortunately, as Licensing Concierge, I do not have the ability to review your customers account and/or troubleshoot issues.

 

If you feel there is a mistake in the legacy benefits package, that could mean there's a technical issue, so you should submit a support ticket in Partner Center. 

 

 

If this reply answers your question, please Accept as the solution to help the other members find it more quickly. Otherwise, please let me know if you need further assistance on this topic.


Regards,

Microsoft CSP Licensing Concierge

 

 

 

 

really frustrating. Would love to hear other partner's inputs

@axperience_gra it's amazing and tragic at the same time, how Microsoft is ignoring its partners. 

This is so quiet truth - MS is deleting IUR licenses for partners (previously gained by legacy competency benefits). And no one from Microsoft or Support is telling the whole truth. No FAQ section to get to know that partners will need to buy Dynamics 365 licences for internal usage. Instead I should be amazed with Dynamics Partner Sandbox license which in fact is completely something different. Come on guys, the truth will set you free, be honest to Partners, it's so simple. 

@axperience_gra I'm actually trying to find documentation about what's included in the Legacy Benefits.
All documentations state: "You will continue to receive legacy benefits (benefits you received based on the competency you held on September 30, 2022), for legacy competencies [...]".

To me this implies that if you received D365 F&O as IUR before, you should receive them again. 

 

You're saying you didn't receive D365 F&O IUR as part of your Legacy Benefits. This can only mean three things from my pov: 

1. You never earned D365 F&O thru Legacy Competencies,

2. you lost the appropriate Legacy Competency status prior to September 2022, or

3. Microsoft documentation is incorrect and the (benefits you received based on the competency you held on September 30, 2022) part isn't true. 

 

Can you share which Legacy Competencies you've earned prior to September 2022? 

 

Cheers,

Martijn

Hi @MartijnElfers 

That was my point too - but I was (once again) being sent from Partner Center Support to Dynamics Support and Escalation didn't even reply. Really frustrating, playing for time until the licenses were running out of time. Unfortunately, not the only thing that has happend with cutting benefits - the designation in our area (Finance/SCM) is a joke - no company can grow consecutively with keeping quality and customer focus on top. But that is another discussion and would be worth an own thread.

We were ERP Gold Partner and as far as I remember, the D365 Finance Instance was never mentioned properly (I got it years ago from a Yammer-Link, stating that F&O Partners are entitled to it (we had to send an email to a department and got the license key/subscription)).

Bottom line: for me as business owner and Microsoft responsible inhouse, I keep loosing faith in our business relation with Microsoft. But hey, what can we do? If the big partners are not blocking these constant changes (which are poorly led/set up), the small and mid sized partners will die out or find their way to survive or will eventually be bought by the bigger ones. And if this is really an advantage for the customers; I am not so sure.

Cheers

Daniel

@axperience_gra @fayer77 @MartijnElfers 

 

Please standby and thank you for your patience. 

 

 

Regards,

Microsoft CSP Licensing Concierge

 

 

@axperience_gra I 100% agree with that notion and point of view. The new way of working with Designations is not working for ERP business. It only really works for MWP/Azure, the quick and easy projects. ERP are often multi-year projects, can't grow yoy with that such large projects from my pov. I see the same issue with all my D365 partners. 

Something we as a Disti are mentioning to Microsoft and are trying to get changes across. Honestly I do feel like Microsoft is willing to listen here, we're getting some positive reactions from them regarding this. But we all just have to wait, if and what Microsoft will change to support the ERP market better. 

But that's another topic indeed :smile:

 

Regarding the IUR licenses, checking the latest (September 2022) IUR guide for Legacy Benefits, only the Cloud Business Applications Legacy Competency included D365 Operations (F&O) licenses. The ERP competency does not include any D365 for that matter...

Checking older Competency IUR guides, ERP competency did include these D365 licenses! So that means that Microsoft actually removed those licenses in the latest update, and that's why you don't have any D365 IUR anymore. 

 

September 2022

MartijnElfers_1-1700735775019.png

 

April 2021

MartijnElfers_0-1700735705514.png

 

Honestly don't think there's a solution for your situation, knowing this. 

Maybe Microsoft changed this accidently, but I highly doubt that. Means that you're simply losing your D365 IUR licenses. 

 

This is also new to me, so I'll address this with our Microsoft contacts directly to get an answer. Maybe they can share some insights on the topic. 

 

Cheers,

Martijn

@axperience_gra @fayer77 @MartijnElfers 

 

Hello All, 

 

I haven't forgotten about you. I've escalated your conversation/comments/concerns and am awaiting a response from the team. 

 

Last week, our offices were closed on Thursday & Friday so many were/are out on Holiday. 

 

Thanks again for your patience. 

 

Regards,

Microsoft CSP Licensing Concierge

@axperience_gra 

 

Dear Community

We have been using a D365 Finance instance since 2019 as IUR. As from my understanding, from the old silver/gold ERP competency. Since we bought the legacy benefits this summer, I assumed we‘ll get the D365 instance extended as well. But know I have to learn, that this is not included in the legacy benefits and our subscription will run out in one month. We‘d have to buy the subscriptions - really funny, we can not even use the software internally that we are selling/implementing at our customers? I know, we could get the Business Applications Designation - but for a partner with 20 employees, there is no chance to reach this (maybe for one year, but not a couple of years consecutively).

Any ideas on this one?

 

Thank you for your patience. 

 

I escalated this inquiry, and the response is as follows: 

"Whatever benefits were included previously should still be included. There have been no changes to the legacy competency benefit kits. If a partner is missing a benefit, they should contact support. "

 

If this reply answers your question, please Accept as the solution to help the other members find it more quickly. Otherwise, please let me know if you need further assistance on this topic.


Regards,

Microsoft CSP Licensing Concierge

@MartijnElfers 

 

All documentations state: "You will continue to receive legacy benefits (benefits you received based on the competency you held on September 30, 2022), for legacy competencies [...]".

To me this implies that if you received D365 F&O as IUR before, you should receive them again. 

You're saying you didn't receive D365 F&O IUR as part of your Legacy Benefits. This can only mean three things from my pov: 

1. You never earned D365 F&O thru Legacy Competencies,

2. you lost the appropriate Legacy Competency status prior to September 2022, or

3. Microsoft documentation is incorrect and the (benefits you received based on the competency you held on September 30, 2022) part isn't true. 

Can you share which Legacy Competencies you've earned prior to September 2022? 

 

Thank you for your patience. 

 

In response to your conclusion that if you received D365 F&O as IUR before, you should receive them again, the response is that your understanding should be the case.  Therefore, if you're missing a benefit, you should contact support. 

 

 

 

If this reply answers your question, please Accept as the solution to help the other members find it more quickly. Otherwise, please let me know if you need further assistance on this topic.


Regards,

Microsoft CSP Licensing Concierge

@MartijnElfers 

 

Thank you for your patience. 

 

In response to you statement that "the new way of working with Designations is not working for ERP business. It only really works for MWP/Azure, the quick and easy projects. ERP are often multi-year projects, can't grow yoy with that such large projects from my pov. I see the same issue with all my D365 partners.", the response is that your feedback has been noted & Microsoft is consistently looking to see if we have any gaps among specific partners who are unable to qualify. 

 

Regards,

Microsoft CSP Licensing Concierge