D365 Customer Voice End of Sale

[blakecheek]

Hello.

There's a September 2023 licensing deck floating around out there from MSFT saying that Customer Voice will be end of sale as of 10/1.  

This is not documented anywhere else and I'd very much like to know what's up?  Will there be a successor product or will this functionality be baked into the basic version of Microsoft Forms.

[#2]

Hi @blakecheek 

I've done some checking and did not find a deck mentioning end of sale for Customer Voice.  I've also reviewed Learn Docs such as the one listed below, and did not find information about the product ending on October 1st - Get started | Microsoft Learn

Therefore, if you have a link to the deck that you're referencing, please provide it. 

If this reply answers your question, please Accept as the solution to help the other members find it more quickly. Otherwise, please let me know if you need further assistance on this topic.

Regards,

Microsoft CSP Licensing Concierge

[#3]

I assume you have access to MBS:

https://businesscenter.mbs.microsoft.com/#contentdetail/Dyn365PricingandLicensing

Then, scroll down to Dynamics 365 Licensing Deck

[#4]

@blakecheek 

unfortunately, I cannot access the Partner Center.

do you have a full screen shot to provide by any please?

Regards,

Microsoft CSP Licensing Concierge

[#5]

Hey Rachel, DM me so I can attach a copy of these confidentially in case anything in the screenshots might be MS confidential or partner-facing only. I tried to DM you, but it said you don't have DMs enabled.

[#6]

You can send an email to: cspq@microsoft.com

Regards,

Microsoft CSP Licensing Concierge

[#7]

Sent. Please feel free to reply back here with your findings. Thank you!

[#8]

@blakecheek 

I received your snapshots( which could have been added to this post as no account info was viewable).

However, I cannot verify the source of the information.  

Would you mind emailing me a link to the document source please?  Otherwise, you can submit a partner support ticket.

Regards,

Microsoft CSP Licensing Concierge

[#9 · Accepted solution]

Hi @blakecheek 

Thank you for your patience. 

I did not have visibility to the September licensing deck, so my apologies for my previous response. 

Yes, you are correct...I've researched and can confirm that effective October 1, Customer Voice will be removed from the price list & will become a lead status SKU until further notice. Existing users will still be able to use this product, so it's considered deprecated as far as my understanding goes. 

More information on a replacement or comparable product may be provided in the months to come. 

If this reply answers your question, please Accept as the solution to help the other members find it more quickly. Otherwise, please let me know if you need further assistance on this topic.

Regards,

Microsoft CSP Licensing Concierge

[#10]

@blakecheek if my last reply answers your question, please remember to accept as the solution for others to utilize. 

Thanks Blake!

Regards,

Microsoft CSP Licensing Concierge

[#11]

If, since October 1st Customer voice is a license that cannot be sold independently, which licensing will replace it? Will it be possible to renew it for customers who already have it?

[#12]

Hi @Maholy 

As mentioned above, this is now a Lead Status SKU. 

If this reply answers your question, please Accept as the solution to help the other members find it more quickly. Otherwise, please let me know if you need further assistance on this topic.

Regards,

Microsoft CSP Licensing Concierge

[#13]

Hi @LicensingConcierge1

thank you for your prompt reply, but no, could you explain me what is this type of SKU?

thank you and greetings

[#14]

@LicensingConcierge1 

Can you dig up the FAQ *** UPDATE: I've removed the link to the internal document - Licensing Conciergfe *** which is referred to? Not very practical to refer to a Microsoft internal document in a deck meant for partners......

[#15]

@Marcel_Altena 

If you have access to the licensing deck (not the guide, but the deck) within PSBC, that's where I found the info originally.

In the October 2023 licensing guide, the changelog just says that the standalone offer was removed.  

Given that it is end-of-sale new, it seems that those who have CV use rights within their D365 product can still use the product until further notice.

I think we're still all wondering what will supplant it, if anything.  End users can still use Forms but that may or may not meet the needs of someone would have benefitted more from Forms Pro (aka Customer Voice).  I guess we'll all wait and see if there are future changes.

[#16]

Hi @blakecheek,

effectively as you say, the offer will be kept within the D365 enterprise licensing, but the stanalone license is out of the market.
I am talking about a SKU lead that I don't understand when to apply it, or I have never heard of it before.

If anyone knows please enlighten me.

[#17]

@Maholy @Marcel_Altena 

The change to Customer Voice was announced to Partners in the September Licensing Deck. 

I do not store archived documents, but if I can find it, I'll paste the info on this forum.

A "lead status" SKU is one that requires authorization for purchase. 

In an effort to avoid the need for you to submit a ticket in Partner Center, I'll do my best to find more information about "lead status" SKUs for you all 

**** UPDATE****

Only new customers that intend to purchase the standalone Customer Voice SKUs will be impacted and will no longer be able to make this purchase beginning October 1, 2023. Existing and seeded* customers are not impacted by the removal of the standalone Customer Voice SKUs from the price list and can continue to renew on their Customer Voice SKUs. 

* Included at no additional cost with the purchase of Dynamics 365 Sales Enterprise, Dynamics 365 Customer Service Enterprise, Dynamics 365 Field Service, or Dynamics 365 Human Resources in limited quantity. 

If you have additional questions, please reach out to customervoice@microsoft.com.

If this reply answers your question, please Accept as the solution to help the other members find it more quickly. Otherwise, please let me know if you need further assistance on this topic.

Regards,

Microsoft CSP Licensing Concierge

[#18]

Hi @LicensingConcierge1

we would be very grateful for any information you can share with us, officer.

The main page gives the option to buy the standalone SKU.
https://dynamics.microsoft.com/en-us/customer-voice/pricing/
In the MSFT docs, there is no mention of this option, and everything is as it has been working.
and indeed in the deck it is communicated, but it does not make reference to how to act now that it is no longer there.

thank you in advance

[#19]

Hi @Maholy 

I do see where the standalone SKU is still offered on the website, and I've been informed that this is scheduled to be removed from the website on Nov 6th. 

If this reply answers your question, please Accept as the solution to help the other members find it more quickly. Otherwise, please let me know if you need further assistance on this topic.

Regards,

Microsoft CSP Licensing Concierge

[#20]

@LicensingConcierge1 Hi, it seems that the public website is still offering the standalone SKU, any idea of why this is happening?