D365 Customer Voice Additional Responses

Copper Contributor

Hello,

 

I’m hoping someone can help me with a query I have regarding D365 Customer Voice.

 

I’m aware the standalone SKU was retired from 1st October 2023.

 

D365 is now included with select D365 enterprise products such as Sales Enterprise & so on, which includes 2k responses - fine this is understood.

 

My question is – what happens when a customer want’s to add additional responses as this SKU use to exist which added 1k extra responses per license. But I can no longer see this visible anywhere.

 

This unfortunately doesn’t exist on our Master Price File from Microsoft anymore at all – Please can someone advise?

 

Thank you

 

34 Replies

Hi @French6891 

 

I see that you're asking about additional responses, but I'm not fully clear on your ask. Would you mind clarifying please?

 

Standing by. 

 

Regards,

Microsoft CSP Licensing Concierge

Are D365 Customer Voice 'Additional Response' licenses still available to purchase?

These packs added on 1k of extra responses per license.

As described in the MS documentation:

One additional license, Dynamics 365 Customer Voice Addl Responses, costs $100 and allows you to receive 1,000 responses per month at a tenant level. This means that everyone in the tenant can use a total of 1,000 responses. You can purchase the licenses in bundles of $100 as required. So if you purchase one Dynamics 365 Customer Voice Addl Responses license (for a bill amount of $1,200), you'll get 12,000 responses (12 × 1,000) annually. If you purchase two licenses of $100 each per month for a year (for a bill amount of $2,400), you'll get 24,000 responses (12 × 2,000) annually.

I can no longer find these on my price files and when asking my product team they have looked into the Microsoft Master Price File and can't see these.

Please advise.

Thanks

@French6891 

 

Thank you for clarifying.

 

A tenant with select Dynamics 365 enterprise products has 2,000 responses per month included at the tenant level (irrespective of how many seats the tenant has). If the free responses are exhausted, you can purchase additional responses by contacting Microsoft Support - Purchase Dynamics 365 Customer Voice and additional license | Microsoft Learn

 

 

If this reply answers your question, please Accept as the solution to help the other members find it more quickly. Otherwise, please let me know if you need further assistance on this topic.


Regards,

Microsoft CSP Licensing Concierge

Hello,

I appreciate the response.

Just to clarify, this point 'If the free responses are exhausted, you can purchase additional responses by contacting Microsoft Support - Purchase Dynamics 365 Customer Voice and additional license | Microsoft Learn'.

Is this only available to purchase direct through Microsoft OR is this also available for purchase through the channel Disti/CSP?

Kind regards

Hi @French6891 

 

First, I'd like to say that the term "free" is a poor choice of words...I should've said "included":smile:

 

My understanding is that per the Microsoft Customer Agreement, you have three ways to purchase:

  1. Through a partner - As a Partner, once you're signed into Partner Center, you should use the Offer Matrix to guide you through the purchasing process. 
  2. Self-serving via the Microsoft website - Pricing | Microsoft Dynamics 365
  3. Direct from a Microsoft salesperson - Dynamics 365 l Contact Me (microsoft.com)

 

Hope this helps!

 

If this reply answers your question, please Accept as the solution to help the other members find it more quickly. Otherwise, please let me know if you need further assistance on this topic.


Regards,

Microsoft CSP Licensing Concierge

 

 

Hi,

Thank you, but regarding option 1 - These SKU's for 'additional responses' aren't available to us in the partner channel to license it this way. Should these be available to us? As otherwise, the only way to do this is to send partners to purchase these direct or self-service.

Thank you

@French6891 

 

Are you a direct CSP Partner?

 

Or, are you a Reseller?

Reseller

@French6891 

The process is that Resellers should contact their Indirect Provider. If you're not already working with a provider (also known as a distributor), you can search the list of official Microsoft providers to find one.

If this reply answers your question, please Accept as the solution to help the other members find it more quickly. Otherwise, please let me know if you need further assistance on this topic.


Regards,

Microsoft CSP Licensing Concierge

Apologies, I meant I'm in the reseller channel, I'm the distributor providing prices for reseller partners.

Thanks

We are a CSP and can confirm that the Customer Voice Addin has been removed from the Microsoft price list. What has replaced it? I am not seeing a way to add more than the base allocation of 2000 responses.

Hi @SusanGuy56 

 

The removal of Customer Voice has been discussed at length on the following previous postm (note that the post is two pages, so don't forget to scroll to pg.2)  :smile:

D365 Customer Voice End of Sale - Microsoft Community Hub

 

 

If this reply answers your question, please Accept as the solution to help the other members find it more quickly. Otherwise, please let me know if you need further assistance on this topic.


Regards,

Microsoft CSP Licensing Concierge

 

Yes, I understand that. The question is how can we add more responses when more than the 2000 allocated are used. There used to be an addon for Customer Voice that allowed that. Now that SKU is gone and we need to know how to get more responses.

@SusanGuy56 

 

The conversation in the previous post that I referenced answers your question about purchasing additional responses, especially in the FAQ (titled "Internal FAQ for Removal of Standalone Customer Voice SKUs from the Price List") that Marcel referenced in his comment on October 17th.  

 

Please log into Partner Center and carefully review the FAQ and be advised that it's an internal document that is Microsoft confidential. 

 

As stated on the FAQ, the following SKUs are no longer available:

  • D365 Customer Voice Sub 2K Survey Responses
  • D365 Customer Voice Additional Response Sub 1K Survey Responses

 

 

If this reply answers your question, please Accept as the solution to help the other members find it more quickly. Otherwise, please let me know if you need further assistance on this topic.


Regards,

Microsoft CSP Licensing Concierge

 

Can you confirm that there is no replacement SKU and no way to add more responses?

Dear @LicensingConcierge1 ,

 

Could you please share once again the link or event the FAQ attachements itself, due to the fact that we have no access to the link shared in the other thread leading to the partner source business center.

 

Much appreciated.
Nick

Hi @nick_Anag 

 

I'm sorry to hear that you are unable to locate the internal FAQ.

 

May I ask why you're unable to locate the FAQ?

 

LicensingConcierge1_0-1707144170958.png

 

Hi dear @LicensingConcierge1 ,

 

Due to the fact that I do not have access to the shared link from Marcel.

 

Could it be possible to share the doc directly, or share a link that the FAQ can be found easily (e.g., a Learn page or somewhere in Partner Center)?

 

Best regards,

Nick

@nick_Anag 

 

Are you a direct/indirect Partner?