Feb 28 2020 06:59 AM
Hi experts
i have created an azure account for a user in EA portal(https://ea.azure.com/manage/account/accountlist).
When user is trying to create a subscription user is getting the below error
Failed to create the subscription TEST
sorry, we couldn't create the test subscription. Commerce Account is Null
Apr 13 2020 01:40 PM
@Roger Roger Did you ever resolve this? I am now hitting the same issue
Apr 17 2020 09:33 AM
Having a similar issue
Have an Azure account with two directories
Logging in as the account owner into the original directory, I can create subscriptions. If I change directories to the most recently create one. I get the same error about the Commerce Account.
To work around it, I created the subscription in the original directory, and then moved it into the new one.
Would be nice to know the reason for this.
May 07 2020 02:53 PM
I also am having this issue. I am currently doing the same work around of creating in a different AD Tenant, and then transferring to the current AD and handling things that way. It's a slow process.
Aug 26 2020 07:55 AM
Aug 26 2020 08:00 AM
No solution yet. The response from support is basically:
A) This is something that is setup during creation and cannot be altered by the users.
B) If the user creating the subscription comes from another AD, there becomes a conflict of the payer information, and an error is produced. A local account owner, something not related to the other other AD, might be able to create subscriptions. (No luck with this yet)