Sep 12 2017 02:24 PM
We have an azure virtual machine that was running Qlik Sense (web facing application). The server suddenly became inaccessible through the webpage. It is also inaccessible through RDP. It is not a security group configuration as the correct ports are open. The health of the VM is listed as healthy/running and all resource usage looks normal.
Restarting the server didn't help.
We can't access the machine at all to diagnose this issue. Any ideas as to what might be causing this would be greatly appreciated.
Thanks
-Kenny
Sep 13 2017 01:31 PM
Hello Kenny,
You could try "Redeploy" button. It will move VM to the new node, this might help.
You can read more here - https://docs.microsoft.com/en-us/azure/virtual-machines/windows/redeploy-to-new-node
Sep 14 2017 07:04 AM
Thanks for the response. Unfortunately that didn't work either. RDP and web front are still inaccessible.
Sep 17 2017 06:38 AM
Sep 17 2017 10:57 PM
Have you tried creating new VM in the same VNet and accessing old VM "internally"?
Sep 18 2017 03:16 PM
I just tried that as well. Even within the subnet the webfront and RDP are inaccessible. This issue has been noticed on another server in a totally different network/resource group as well now. Does this suggest that it may be an account level setting maybe?
Sep 19 2017 12:24 AM
What OS is it? Could you share Azure VM config?
Sep 19 2017 07:32 AM
OS is Windows Server (2012 I believe). What configuration are you interested in specifically? We've check to be sure the correct ports are open, the server is 'Running' and 'Healthy'. Additionally, the issue now affects 2 servers in 2 different subnets and resource groups.